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the game does not start

mald12
mald12 Posts: 74

Level 3
in Support
last 20 minutes my game loading, it's me or everyone?

Best Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    Hi @mald12
    We would like to welcome you to the king community. Thank you so much for being willing to joining🙏
     
    Probably this is an Internet problem, for slow internet this can be a problem. No troubleshooting checks are required. Try again later and let me know.
     
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    Hi @busti
    Welcome to the king community.

    Our community has given importance to English as the main language.This attempt for someone who can understand each other or explain their problems to others.You can use Google Translate to change the language.  Thank you 😊
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    @busti
    I replied to your post. Check and let me know.😊
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    UX68 said:
    Well, it looked as if there was an update available - so of Course I updated as thé last version wasn't able to start thé game. 
    But the same problem as before occurs directy - the orange King view shows, and then immediate shutdown.
    Checked the version to write it here - and whoaw... still says 1.159.0.2!
    Appreciate your prompt fix with the next, working, version!
    What device you are using for this game? 
    Android latest version 1.160.0.3
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    Hi @UX68
    We've found more problems like this and our team is working to resolve it.
    Don't delete or uninstall game app, and wait for the next news. 
    Hopefully this will be solved with the next app update.
    If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.
    Have a good day.
«1

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    Hi @mald12
    We would like to welcome you to the king community. Thank you so much for being willing to joining🙏
     
    Probably this is an Internet problem, for slow internet this can be a problem. No troubleshooting checks are required. Try again later and let me know.
     
  • busti
    busti Posts: 11

    Level 2

    hola, necesito ayuda para recuperar mi progreso, el martes 3 de septiembre llegué al nivel 3000, y desde ayer solo me permite jugar desde el nivel 1626, necesito volver al nivel que estaba jugando, gracias
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    Hi @busti
    Welcome to the king community.

    Our community has given importance to English as the main language.This attempt for someone who can understand each other or explain their problems to others.You can use Google Translate to change the language.  Thank you 😊
  • busti
    busti Posts: 11

    Level 2
    hello, I need help to recover my progress, on Tuesday, September 3 I reached level 3000, and since yesterday it only allows me to play from level 1626, I need to return to the level I was playing, thanks
  • busti
    busti Posts: 11

    Level 2
    edited September 2019 
    hola, hello, I need help to recover my progress, on Tuesday, September 3 I reached level 3000, and since yesterday it only allows me to play from level 1626, I need to return to the level I was playing, thanksmbre llegué al nivel 3000, y desde ayer solo me permite jugar desde el nivel 1626, necesito volver al nivel que estaba jugando, gracias
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    @busti
    I replied to your post. Check and let me know.😊
  • UX68
    UX68 Posts: 4

    Level 1
    So, I just updated the app and now it won't get past the orange Kring view.. Simply put, it doesn't start. What to do?
  • Mansory
    Mansory Posts: 7

    Level 2
    I got the same problem. The problem started after the update to Version 1.159.0.2
    I think there is a problem with this new Android version of candy crush saga.
    Can someon help from the support or find out if there is a problem with the new android version?

    Thanks
    Mansory
  • Mansory
    Mansory Posts: 7

    Level 2
    Hello!

    There is still no new version available and it does not work!
    Any news on that android problem?

    Mansory

  • Mansory
    Mansory Posts: 7

    Level 2
    Hello!

    There is a new version. After the installation the "orange king screen" is just loading a bit longer than before...
    The game is still not starting, very sad!

    Mansory

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