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ANTBITE
ANTBITE Posts: 4

Level 1
in Support
That's not fair 😒 I won't move on from a character level until I have all 3 stars...to claim my rewards! Now im on 1110 and cant collect. I already spend enough money on this game for gold bars 😠... When will the issue be resolved, and will we be able to collect the prizes when fixed?
Flag · Helpful 1Sweet Love Haha

Best Answer

  • mercerik
    mercerik Posts: 3,617
    edited September 2019 Answer ✓
    @ANTBITE

    I understand your frustrations. King Games are working on the current issues that players are experiencing as well as preparing to transition and migrate the games to a new HTML5 platform that will replace the Flash Player come December 31, 2020. I know it is taking a long time but they are trying their best. Hopefully, the current issues will be fixed soon.

    Thanks for your patience and understanding! 
    Flag · 1Helpful Sweet Love Haha

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Hi @ANTBITE
    We would like to welcome you to the king community. Thank you so much for being willing to joining🤗

    provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/ 
    Flag · Helpful Sweet Love Haha
  • mercerik
    mercerik Posts: 3,617
    ANTBITE said:
    That's not fair 😒 I won't move on from a character level until I have all 3 stars...to claim my rewards! Now im on 1110 and cant collect. I already spend enough money on this game for gold bars 😠... When will the issue be resolved, and will we be able to collect the prizes when fixed?
    @ANTBITE

    Hi there! Welcome to the Community!

    Can you please post a ScreenShot of your problem? I don't exactly understand what you meant by not being able to move from a level character until you have all the 3-stars. The ScreenShot will help me understand what is going on.

    Thanks!


    Flag · Helpful Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    edited September 2019
    @mercerik
    Where an Expert Has Already Answered You do not need to answer in kind. You will only answer if I am fail.
    Flag · Helpful Sweet Love Haha
  • mercerik
    mercerik Posts: 3,617
    edited September 2019
    Sukanta_Biswas said:
    @mercerik
    Where an Expert Has Already Answered You do not need to answer in kind. You will only answer if I am a berth.
    @Sukanta_Biswas

    Just so you know, your response was non-existent when I put in my comments. Your internet must be slow. Next time, I will take a ScreenShot before I put in a response to prove that you haven't responded yet. I didn't know that I have to ask anyone's permission first before I respond.

    BTW, I don't know what you mean when you said and I quote "I am a berth".  


    Flag · Helpful Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    @mercerik
    My internet is fine, but they can usually be. I'm sorry for misunderstanding.
    Have a good day for you.☑️
    Flag · Helpful Sweet Love Haha
  • ANTBITE
    ANTBITE Posts: 4

    Level 1
    mercerik said:
    ANTBITE said:
    That's not fair 😒 I won't move on from a character level until I have all 3 stars...to claim my rewards! Now im on 1110 and cant collect. I already spend enough money on this game for gold bars 😠... When will the issue be resolved, and will we be able to collect the prizes when fixed?
    @ANTBITE

    Hi there! Welcome to the Community!

    Can you please post a ScreenShot of your problem? I don't exactly understand what you meant by not being able to move from a level character until you have all the 3-stars. The ScreenShot will help me understand what is going on.

    Thanks!



    I didn't say I CAN'T move, I DON'T move to the next level. It took forever to get all three stars! I want my prize! Win will the issue be fixed?


    Flag · Helpful Sweet Love Haha
  • mercerik
    mercerik Posts: 3,617
    edited September 2019 Answer ✓
    @ANTBITE

    I understand your frustrations. King Games are working on the current issues that players are experiencing as well as preparing to transition and migrate the games to a new HTML5 platform that will replace the Flash Player come December 31, 2020. I know it is taking a long time but they are trying their best. Hopefully, the current issues will be fixed soon.

    Thanks for your patience and understanding! 
    Flag · 1Helpful Sweet Love Haha

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