Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Rewards

That's not fair 😒 I won't move on from a character level until I have all 3 stars...to claim my rewards! Now im on 1110 and cant collect. I already spend enough money on this game for gold bars 😠... When will the issue be resolved, and will we be able to collect the prizes when fixed?

Accepted answers

mercerik

@ANTBITE

I understand your frustrations. King Games are working on the current issues that players are experiencing as well as preparing to transition and migrate the games to a new HTML5 platform that will replace the Flash Player come December 31, 2020. I know it is taking a long time but they are trying their best. Hopefully, the current issues will be fixed soon.

Thanks for your patience and understanding!

All comments

mercerik

ANTBITE

mercerik said:

ANTBITE said:

That's not fair 😒 I won't move on from a character level until I have all 3 stars...to claim my rewards! Now im on 1110 and cant collect. I already spend enough money on this game for gold bars 😠... When will the issue be resolved, and will we be able to collect the prizes when fixed?

@ANTBITE

Hi there! Welcome to the Community!

Can you please post a ScreenShot of your problem? I don't exactly understand what you meant by not being able to move from a level character until you have all the 3-stars. The ScreenShot will help me understand what is going on.

Thanks!

I didn't say I CAN'T move, I DON'T move to the next level. It took forever to get all three stars! I want my prize! Win will the issue be fixed?

Sukanta_Biswas

@mercerik
My internet is fine, but they can usually be. I'm sorry for misunderstanding.
Have a good day for you.☑️

mercerik

Sukanta_Biswas said:

@mercerik
Where an Expert Has Already Answered You do not need to answer in kind. You will only answer if I am a berth.

@Sukanta_Biswas

Just so you know, your response was non-existent when I put in my comments. Your internet must be slow. Next time, I will take a ScreenShot before I put in a response to prove that you haven't responded yet. I didn't know that I have to ask anyone's permission first before I respond.

BTW, I don't know what you mean when you said and I quote "I am a berth".

Sukanta_Biswas

@mercerik
Where an Expert Has Already Answered You do not need to answer in kind. You will only answer if I am fail.

mercerik

ANTBITE said:

That's not fair 😒 I won't move on from a character level until I have all 3 stars...to claim my rewards! Now im on 1110 and cant collect. I already spend enough money on this game for gold bars 😠... When will the issue be resolved, and will we be able to collect the prizes when fixed?

@ANTBITE

Hi there! Welcome to the Community!

Can you please post a ScreenShot of your problem? I don't exactly understand what you meant by not being able to move from a level character until you have all the 3-stars. The ScreenShot will help me understand what is going on.

Thanks!

Sukanta_Biswas

Hi @ANTBITE
We would like to welcome you to the king community. Thank you so much for being willing to joining🤗

provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

mercerik

All comments

Sukanta_Biswas

mercerik

ANTBITE said:

That's not fair 😒 I won't move on from a character level until I have all 3 stars...to claim my rewards! Now im on 1110 and cant collect. I already spend enough money on this game for gold bars 😠... When will the issue be resolved, and will we be able to collect the prizes when fixed?

Sukanta_Biswas

@mercerik
Where an Expert Has Already Answered You do not need to answer in kind. You will only answer if I am fail.

mercerik

Sukanta_Biswas said:

@mercerik
Where an Expert Has Already Answered You do not need to answer in kind. You will only answer if I am a berth.

Sukanta_Biswas

@mercerik
My internet is fine, but they can usually be. I'm sorry for misunderstanding.
Have a good day for you.☑️

ANTBITE

mercerik said:

ANTBITE said:

That's not fair 😒 I won't move on from a character level until I have all 3 stars...to claim my rewards! Now im on 1110 and cant collect. I already spend enough money on this game for gold bars 😠... When will the issue be resolved, and will we be able to collect the prizes when fixed?

@ANTBITE

Hi there! Welcome to the Community!

Can you please post a ScreenShot of your problem? I don't exactly understand what you meant by not being able to move from a level character until you have all the 3-stars. The ScreenShot will help me understand what is going on.

Thanks!

I didn't say I CAN'T move, I DON'T move to the next level. It took forever to get all three stars! I want my prize! Win will the issue be fixed?

mercerik

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…