Why does my gold keep disappearing?? :(

Sukanta_Biswas, thank you for the welcome! I would have been here a long time ago but I couldn't sign in / join the group. I started playing the game, created my account with name, password and icon. I saw the community and read thru a lot of info and want to participate. I clicked SIGN IN; it said no such account, you must sign up; so I entered the same info from when I created my account; it said, info already in use...which is obvious, cause it's my info. I went thru this off n on for a while, got frustrated and stopped trying. But I really wante to join into the chats, so I joined this group by using a different name and password, which is a little annoying cause that's just another new name and pw I have to remember...lol. 

Anyhow, I'm trying to get my id. I followed the directions on the link. I clicked the wheel, then the king logo; when the box opened, the id didn't show up until I doubled clicked the king logo. But now the problem is....I can't read it. My user icon is a turtle with glasses....I need to borrow his glasses  to read it! LOL. Seriously, it's so small...I think it's about 7 or 8 digits but I can only make out about 4, maybe 5. I'll keep checking, maybe it'll clear up eventually. 

There's not much else regarding my gold. Like I was saying to Khoddiey_Clark, I only play on my laptop, no across device thing going on. I had earned 20 gold at one point when I first started playing. I used it to get more spins to avoid having to start over. That's all I used it for. Then levels got a bit more difficult, I wasn't earning gold cause I didn't place. Then somewhere after level 700, I got good again...lol and started placing. I earned a total of 11 bars.  Closed up for the night. Next night, started game and noticed I only had 1 bar. I was annoyed but said, it's just a game, I didn't spend any money, so whatever.  I continued to play, eventually got to 10 bars, came in 3rd again, got another bar, making it 11. I was tired closed laptop lid. Came back later to play, only one gold bar. I sent email to support but all I got was an auto response telling me to go to the community. I tried to join again...same issue. Got frustrated and decided this wasn't fun anymore. Didn't play for a few days, missed this silly game and came back. Earned 11 gold bars again, placed first twice..yay me! then third. Stopped playing went to another game. Came back cpl hours later, 1 gold bar again. That's when I made up different info to join the community and see if anyone had any suggestions. I know I can't get the lost gold back but I thought maybe tech support  could check for a glitch or something. 

Again, THANKS TO ALL WHO TRIED TO HELP!