The only thing I see to open it is to click on it. I have done that many times to see if I got credit for completing a level. (I can only open it after playing one game) Is that what you are talking about? If so, doing that hasn't helped.
I just posed a complaint about getting no points for passing a hard level. I went back to the game and Candy Crush awarded me 25 points. I passed a hard level. I should have gotten more!!
I complained about not getting credit for passing a hard level. I went back to the game and got 25 points for logging in. I just completed another hard level and received no points again!!
After complaining again about not receiving points for completing another hard level, Candy Crush gave me another 25 points for logging in. Why don't they fix this. They must not bother to read any of this.