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Bonus gold bars

tajp
tajp Posts: 6

Level 2
in Support
When I purchase gold bars a window pops up saying I earned x amount of bonus bars. I have never received any. Nothing extra shows up in the balance.

Best Answer

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Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Hello tajp
    I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

    Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/
  • CKL68
    CKL68 Posts: 1

    Level 1
    Having the same problem. 
  • tajp
    tajp Posts: 6

    Level 2
    They wanted me to take a screen shot of the problem. That is impossible to do since I purchased 10 tokens and it says I earn 1,2.3, or however many extra tokens. The extra tokens never appear so all my screen shot would be is of my total tokens. Doesn't show the problem.
  • Deborah_Eizinger
    Deborah_Eizinger Posts: 6

    Level 2
    Why did the piggy bank disappear? 

  • LaurelM
    LaurelM Posts: 2

    Level 1
    Same problem.  I buy 500 gold coins and it says I get 25 or sometimes 40 bonus and they never ever show up :(
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    LaurelM said:
    Same problem.  I buy 500 gold coins and it says I get 25 or sometimes 40 bonus and they never ever show up :(
    We are sorry for this incident. But do not worry. @Jelly Jenny could communicate with you and tell you what was wrong.
    However, She will want your game id to be tested. Find out how to get your game id https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
  • Jelly_Jenny
    Jelly_Jenny Posts: 1,889
    Hi @tajp @CLK68 @Deborah_Eizinger :waving:

    You're having trouble with the end of episode reward which is the pink bag? 



    To make sure - like the name suggests, this reward is given at the end of the episode. Are you not getting the reward once you have finished the next episode? 
  • tajp
    tajp Posts: 6

    Level 2
    Trying to find my game ID is futile. I went to the pink button and there is no Facebook logout button on the menu.
  • LaurelM
    LaurelM Posts: 2

    Level 1
    the problem isn't at the end of the episode, it is when I buy gold bars, and it says I'll get 40 bonus bars but I never do.  End of the episode thing works ok
  • Jelly_Jenny
    Jelly_Jenny Posts: 1,889
    @LaurelM But when it says you'll get 40 bonus Gold Bars, does the pink bag appear? 



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