Hi @dianehere
We would like to welcome you to the king community. Thank you so much for being willing to joining😊
This may be an issue if your game is not connected to a server, or slow internet.
Right now, I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In.
Let me know.
Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
