Sign Up!

🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
 ⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

Levels lost

malisa425
malisa425 Posts: 5

Level 1
in Support
I use to play all the time and was at a high level, now I reinstalled the app and it's back at level one. I have reinstalled the app twice.
Hope you can help 

Answers

  • Perinthius
    Perinthius Posts: 8

    Level 2
    How did you log into the game the previous time you played? Was it via facebook or do you have a King account? Try logging back into your account before entering the game and wait until it syncs your progress. I hope that helps!
  • malisa425
    malisa425 Posts: 5

    Level 1
    I always played with my Facebook account So it can save. 
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Hi @malisa425
    We would like to welcome you to the king community. Thank you so much for being willing to joining😉

    Right now, I'll ask you to check some of Facebook's settings. Click here and let me know.😉
  • malisa425
    malisa425 Posts: 5

    Level 1
    I have done everything and my game is still lost. I don't understand why
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    malisa425 said:
    I have done everything and my game is still lost. I don't understand why
    Show me a screenshot of your game map 😀
  • malisa425
    malisa425 Posts: 5

    Level 1
    Something is definitely going on. Earlier I was on level 13 now I open the game and it's on level 36.
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    edited October 2019
    malisa425 said:
    Something is definitely going on. Earlier I was on level 13 now I open the game and it's on level 36.
    Your game app may have been corrupted so you can try uninstalling and reinstalling the app.To do this you will lose all stored boosters. Let me know.
  • malisa425
    malisa425 Posts: 5

    Level 1
    I uninstalled and reinstalled but it's still the same. 
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    malisa425 said:
    I uninstalled and reinstalled but it's still the same. 
    Please Contact us at care here https://soporto.king.com/contact
    Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.
    They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest


    If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.
    Have a good day.

Hey! Would you like to give us your opinion?

Categories