No access to Kingdome

Hi @Polpetta, you have played offline for sometimes all the data include progress, gold bars, and boosters are store in your phone only, if you reinstall it will all vanish and set you back to level one. Android is different from iphone.

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Polpetta said:

I'm afraid that of I reinstall the app I will loose all my progress.

Since you synced the game to Facebook, you will get it all back.
Uninstall Game App > Restart Device > Install Game App > Log In.
To do this, you'll lose accumulated boosters and lives.😊

I'm afraid that of I reinstall the app I will loose all my progress.

@Polpetta

Then try REINSTALLING the app

Sukanta_Biswas, I have done all what you suggested, thanks, but the problem remains. I still can't connect ro the kingdom.

For that? I not use android! I use iPhone XI

Polpetta said:

I'm using a Huawei phone P9 lite.

Usually these problems can be for slow internet so can you check by connecting device to a wifi?
If this is not the solution then check the troubleshooting below👇

Check your Game app update

Check to update the game app at least 1 time a week. App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update.

To update apps individually or in bulk using the Google Play Store app on your mobile device:

Open the Google Play Store app

.
Tap Menu

My apps & games.
Games with an update available are labeled "Update." You can also search for a specific game.
Tap Update.

Update the device software / Android system update,
If there is a software glitch, you can get rid of it by installing the latest software version. A new version will improve the overall performance of your device and its security and it will also bring bug fixes. If you didn’t enable automatic updates on your device, you can see if there is an update manually:

Go to Settings

Scroll down and tap About device (About phone, About tablet)

Tap Software Update or System update.

Image: https://us.v-cdn.net/6030983/uploads/editor/4x/t97vywrfd58a.jpg

Clear app Cache data

Clearing cached data can free up needed space by removing temporary files. This is a short-term solution. Over time, cached data will build up again.

To clear the cache for the app:

Open your device's Settings app Settings app.

Tap Apps & notifications.

Tap the app. If you don't see it, first tap See all apps or App info.

Tap Storage and then Clear cache

.
Let me know.

I had this error like 4 months ago and it's fixed!

I'm using a Huawei phone P9 lite.

Thank you Sukanta_Biswas.
Please find attached the screenshot of CC notification.

Screenshot_2019-04-27-14-00-43.png

Hi @Polpetta
We would like to welcome you to the king community. Thank you so much for being willing to joining 😊

We're very sorry for your problem. Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here. And tell me what device you're using for this game ?
Let me know.

No! I didn't mean updating the app! I mean reinstalling the app!

Do you mean updating the app?
I already did it and it did not work...

Hi @Polpetta and Welcome to community! Try reinstalling your app so that you can save your progress! I tried it and it work!

Happy Crushing!

Accepted answers

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Hi @Polpetta and Welcome to community! Try reinstalling your app so that you can save your progress! I tried it and it work!

Happy Crushing!

Do you mean updating the app?
I already did it and it did not work...

No! I didn't mean updating the app! I mean reinstalling the app!

Thank you Sukanta_Biswas.
Please find attached the screenshot of CC notification.

Screenshot_2019-04-27-14-00-43.png

I'm using a Huawei phone P9 lite.

I had this error like 4 months ago and it's fixed!

Polpetta said:

I'm using a Huawei phone P9 lite.

Usually these problems can be for slow internet so can you check by connecting device to a wifi?
If this is not the solution then check the troubleshooting below👇

Check your Game app update

To update apps individually or in bulk using the Google Play Store app on your mobile device:

Open the Google Play Store app

.
Tap Menu

My apps & games.
Games with an update available are labeled "Update." You can also search for a specific game.
Tap Update.

Go to Settings

Scroll down and tap About device (About phone, About tablet)

Tap Software Update or System update.

Clear app Cache data

Clearing cached data can free up needed space by removing temporary files. This is a short-term solution. Over time, cached data will build up again.

To clear the cache for the app:

Open your device's Settings app Settings app.

Tap Apps & notifications.

Tap the app. If you don't see it, first tap See all apps or App info.

Tap Storage and then Clear cache

.
Let me know.

For that? I not use android! I use iPhone XI

Sukanta_Biswas, I have done all what you suggested, thanks, but the problem remains. I still can't connect ro the kingdom.

@Polpetta

Then try REINSTALLING the app

I'm afraid that of I reinstall the app I will loose all my progress.