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CC not loading on my IPhone 6

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Sanjk
Sanjk Posts: 6 Level 2
in Support
CC not loading on my IPhone 6 - been like this for a few days now.
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Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
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    Hi @Sanjk
    We would like to welcome you to the king community & Thank you so much for being willing to joining🤗

    Here some troubleshooting, check please and let me know.

     Check your app update
    App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. 
    That is why it is essential to regularly update all your apps or at least the ones you use daily. Check here.
     
    Update the device software
    If there is a software glitch, you can get rid of it by installing the latest software version. A new version will improve the overall performance of your device and its security and it will also bring bug fixes. If you didn’t enable automatic updates on your device, you can see if there is an update manually:
    Touch Settings.
    Scroll to and touch General.
    Touch Software Update.
    If an update is available, touch Download and Install.
    Read the terms and conditions and touch Agree.
    Touch Agree.
    Wait for the update to download.
    Your Apple iPhone will restart to complete the update.

     Free Up Storage Space
    To make enough room for the wanted apps, there are two options: delete files from device or move the files to SD card. You can remove some useless apps, old photos, videos and songs to free up space. Or move unnecessary apps to SD card:

     

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  • Sanjk
    Sanjk Posts: 6 Level 2
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    Did all this ,, latest updates made but CC Saga doesn’t load,
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  • bearwithme
    bearwithme Posts: 16,044 Candy Moderator
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    Hello @Sanjk - I'm sorry to hear that you are still having this problem.  Since you have already tried everything my fellow Superstar @Sukanta_Biswas has suggested - can you please provide your user ID and we will see if someone in the studio can help you out.
    You can get your user ID by following the link below:

    https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

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  • sukanta
    sukanta Posts: 3 Newbie
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    I am at 4001 step but I fill there has lots of knowledge which we can earn  during continue play.

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  • Sanjk
    Sanjk Posts: 6 Level 2
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    I can’t load the app so can’t provide the user id as per the instructions 
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  • Sanjk
    Sanjk Posts: 6 Level 2
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    Anyone out there that can help?
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