Candy Crush Saga

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My rank reset to 1 why

Futbol202

I got a new phone and now my rank reset

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Futbol202

No Facebook account with gane

Sukanta_Biswas

Futbol202 said:

I am not aware with a Facebook account login in with that account

You can check by uninstalling and reinstalling the game app.To do this you lose the stored boosters.

Futbol202

I am not aware with a Facebook account login in with that account

Sukanta_Biswas

Futbol202 said:

The levels are correct it’s just my rank that wrong

There is something wrong with the screenshot you are showing. Log in to the game with the right facebook then your rank will come back.

Futbol202

The levels are correct it’s just my rank that wrong

Sukanta_Biswas

Futbol202 said:

I’m a level 4 which doesn’t make any sense when I’m on level 2208

If you linked your game to Facebook, you'll just need to reconnect your game to the same Facebook profile using the blue Facebook 'connect' button. Important note: if you share your device, or have more than one Facebook profile, you'll need to make sure the active Facebook account on your device is the one you saved the progress to in the first place.

If you share your device and you're unsure of the Facebook profile you're logged in as, go to the settings menu and choose the option to log out of Facebook. Once this is done, check the active Facebook profile on your mobile and make sure it's the right one. Then go back to the game and connect to Facebook again.

If you didn't save your progress with Facebook or King, you won't be able to recover lost progress as it was never synchronized. Don't worry though, just create a King profile or connect to a Facebook profile and then get in touch to let us know. We'll do our best to get you back to the level you'd reached before you lost your progress!

Futbol202

I’m a level 4 which doesn’t make any sense when I’m on level 2208

Futbol202

Sukanta_Biswas

Futbol202 said:

My rank won’t reset

Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/

Futbol202

My rank won’t reset

Sukanta_Biswas

I'm still waiting for your feedback .😉

Sukanta_Biswas

Hi @Futbol202
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

Your rank is always protected. But this may be an issue if your game is not fully connected to the server or Slow Internet. I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In.
Let me know.

Welcome! 👋

New here? Sign in or create an account to join the fun.

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Sukanta_Biswas

I'm still waiting for your feedback .😉

Futbol202

My rank won’t reset

Sukanta_Biswas

Futbol202 said:

My rank won’t reset

Futbol202

I’m a level 4 which doesn’t make any sense when I’m on level 2208

Sukanta_Biswas

Futbol202 said:

I’m a level 4 which doesn’t make any sense when I’m on level 2208

Futbol202

The levels are correct it’s just my rank that wrong

Sukanta_Biswas

Futbol202 said:

The levels are correct it’s just my rank that wrong

There is something wrong with the screenshot you are showing. Log in to the game with the right facebook then your rank will come back.

Futbol202

I am not aware with a Facebook account login in with that account

Sukanta_Biswas

Futbol202 said:

I am not aware with a Facebook account login in with that account

You can check by uninstalling and reinstalling the game app.To do this you lose the stored boosters.

Futbol202

No Facebook account with gane

Welcome! 👋

New here? Sign in or create an account to join the fun.

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