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I lost all my boosters. How do i get them back?

Crazy Bird 200
Crazy Bird 200 Posts: 3

Level 1
in Support
 =) 
«1

Answers

  • Crimson_Dawn
    Crimson_Dawn Posts: 2,741
    Hello there! Can you clarify how you lost them? Did you log into your account on another device? Thank you!
  • MrJelly
    MrJelly Posts: 1

    Level 1
    I have come across this issue today .I had to format my phone, the game was already logged in to my facebook. So I formatted and downloaded the game again. I logged back in and came back to the same level but LOST ALL MY BOOSTERS. Please help me in this matter .
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    hello @MrJelly

    I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

    Please remember, for android  boosters had directly save on device memory, You can't moved or sync them.by game crashing or uninstalling you will lose them permanently. Which not returnable.
    The studio, booster has not yet started the syncing order. So you can face such problems.

    I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!
    Have a good day 

  • Saminasyed
    Saminasyed Posts: 4

    Level 1
    Plz reply my message,
    I'm waiting..
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Saminasyed said:
    Plz reply my message,
    I'm waiting..
    Please, tell your problem in detail.
  • Saminasyed
    Saminasyed Posts: 4

    Level 1

    Dear Sir/Madam

    Due to space shortage in my phone I cleared the data from app manager to get some free space.

    During this activity, I also cleared the data of Candy Crush Saga. I was on level 3445, as my game was connected with facebook so recovered my game level but unfortunately I lost my all boosters which I collected in last 3 years.

    Please help to restore/ recover these boosters if fully not possible do it partially

    I shall be thankful to you.




  • Saminasyed
    Saminasyed Posts: 4

    Level 1
    No reply my message,
    Very disappointed =)
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Saminasyed said:
    No reply my message,
    Very disappointed =)
    In the case of Android and I-Phone, your collected booster is stored in phone memory.This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing. And the boosters are not refundable.
    I'm so sorry I can't help you with this.😭
  • nino_ivy
    nino_ivy Posts: 1

    Level 1
    I lost all my boosters. I changed my phone so I recently logged into my new phone but my boosters were gone I would like to get them back
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Hi @nino_ivy and welcome to our Community!

    Please check this FAQ page. 

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