Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Facebook won’t connect with candy crush, I downloaded to play again and it says my facebook cant

jorge190642

my Facebook won’t connect with candy crush as it says safari can not open the page as there was too many redirects occuring

To Ask Your Question:

Accepted answers

Sukanta_Biswas

jorge190642 said:

How long will it take ?

Keep an eye on the post, and occasionally give it a try.😊

Sukanta_Biswas

Hi @jorge190642
We would like to welcome you to the king community. Thank you so much for being willing to joining🤗

This is probably a server problem,because I've been trying for hours but the game page doesn't open.
You try again in a few hours, hope everything goes back to normal.
Please be patient. 😊

All comments

mercerik

TXBNR1106 said:

Mine is doing the same thing. I’ve cleared all caches, cookies, etc. Even deleted the app and reinstalled it (losing all my progress) and it still won’t connect. I keep getting the same issue regarding “redirects”.

@TXBNR1106

Hi there! Welcome to the Community!

If you have an iPhone X just like Jorge, just follow my response to him. Regarding the "re-directs", make sure that the Safari Browsers you open each time you browse get closed after you are done, otherwise they will pile-up and your phone will slow down and freeze.

Hope this helps! Please let me know if you need more assistance!

mercerik

jorge190642 said:

I have an iPhone X , I can’t download off google play, I would like my game working please

@jorge190642

Hi there, Jorge! Welcome to the Community!

Yes, you are right, you can't download the App off Google Play because that is an Android Version. You'll have to go to the iPhone Apps Store and download the iPhone Candy Crush Saga Version. After the Installation, Log-In with your Facebook Account and you are all set.

Hope this helps! Please let me know if you need more assistance!

TXBNR1106

Mine is doing the same thing. I’ve cleared all caches, cookies, etc. Even deleted the app and reinstalled it (losing all my progress) and it still won’t connect. I keep getting the same issue regarding “redirects”.

firebombmarkus

@jorge190642 Can you be more specific or make a screenshot of what happened?

jorge190642

Just done all of the above and it says too many redirects occurred

firebombmarkus

@jorge190642 As I have already told you, this is probably on Facebook's side which means I can't tell you how much time they need for it to fix it. You can synchronize your progress between Facebook and King and that way your progress will be saved on both accounts. Follow the instructions on the link below and you will see how to do it.

https://community.king.com/en/blog/discussion/248899/create-a-king-com-account-and-sync-it-with-your-facebook-game-instructions-for-pc#latest

Please note that this has to be done on PC or if your browser supports desktop mode you can turn it on.

jorge190642

How long will I have to wait , and no I don’t want to use a king account as I have already completed lots of levels on Facebook; how long will this take , I was told a couple of hours before and it’s been more than that

firebombmarkus

Hi @jorge190642 and welcome to our adorable Community 😊 It seems like it's a Facebook glitch. I understand that you want it fixed but if it's on Facebook's side, King has to wait for them to fix it. Is your connection working with other apps? Also, if it doesn't want to connect with Facebook, you can always connect your game account to King which is, in my opinion, more reliable.

jorge190642

Yes I installed

jorge190642

Same outcome

! I want it fixing !

Sukanta_Biswas

jorge190642 said:

Still says cannot connect to facebook , I want my account to be linked as I had completed many levels , even off that link it says it seems to not work

Did you install it ? show me current screenshot.

jorge190642

Still says cannot connect to facebook , I want my account to be linked as I had completed many levels , even off that link it says it seems to not work

Sukanta_Biswas

jorge190642 said:

I have an iPhone X , I can’t download off google play, I would like my game working please

Click here for download https://apps.apple.com/us/app/candy-crush-saga/id553834731

jorge190642

I have an iPhone X , I can’t download off google play, I would like my game working please

Sukanta_Biswas

Hi @jorge190642
The link you are trying to open is not available on the phone.
If an Android https://play.google.com/store/apps/details?id=com.king.candycrushsaga
Let me know..

jorge190642

Sukanta_Biswas

jorge190642 said:

Says link doesn’t seem to work

Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/

jorge190642

Says link doesn’t seem to work

jorge190642

Link still won’t work , says can’t connect to Facebook, all apps up to date and I’ve uninstalled and reinstalled candy crush
what should I do , I really want to play !

Sukanta_Biswas

jorge190642 said:

How long will it take ?

Keep an eye on the post, and occasionally give it a try.😊

Accepted answers

Sukanta_Biswas

jorge190642 said:

How long will it take ?

Keep an eye on the post, and occasionally give it a try.😊

All comments

mercerik

jorge190642 said:

I have an iPhone X , I can’t download off google play, I would like my game working please

mercerik

TXBNR1106 said:

Mine is doing the same thing. I’ve cleared all caches, cookies, etc. Even deleted the app and reinstalled it (losing all my progress) and it still won’t connect. I keep getting the same issue regarding “redirects”.

Quick Links

Recent Announcements

Booster wheel not working - Edited by CM: Working on a Fix!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!)
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks