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Hi @ShaunD69 and welcome to our adorable Community 😊 We don't solve purchase issues here in the Community. Please follow the instructions on the link below and you will see what to do in case your purchase goes wrong.
https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase
I hope this will help you. Let me know if you need more assistance. Have a wonderful day 🤗 -
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I made a purchase for 1.99 and did get s credit. This is not the first time that this has happened. In one instance, I lost points and did get any extra moves. I want to say this is maybe the 3rd or 4th time that I have made a purchase and not received my points. I am hoping 6there is something that you can do to either credit my account or return my funds. Thank you in advance for your time and consideration.
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Hi @Maisha80 and welcome to our adorable Community 😊 I am so sorry this has happened to you and I completely understand the way you feel. We don't solve these issues here in the Community, hence I will ask you kindly to fill in the contact form here https://soporto.king.com/support
Fill in all the blank spaces and make sure you are choosing the correct topic (Problems with purchases) and subtopic (Purchased items not received). Once you fill it in, you will receive an automated email message. You need to reply to that message and explain your issue. If you don't reply to it, they won't reach you at all.
Please let me know if you need assistance. Thank you for your understanding. Have a wonderful day 🤗
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