Help to get my correct account in my phone

mdianderas · October 2019

I am in leven 3700,s when I update my phone. I log in with my old email . Now all my progress is gone. I can assess on my computer but not on my phone. I deleted Facebook and the candy crush app. But still cannot get my correct candy crush levels. Please help

Werner_Cichy · October 2019

@mdianderas

First time, welcome to the community.

If I understand you correctly, your game on PC is fine. Then you should first syncronise your game from PC with facebook.

Then install the game on your phone and sync synonymous with facebook

You can also read more about this link

https://community.king.com/en/candy-crush-saga/discussion/257766/candy-crush-sagas-new-account-view/p1

_Elsa_ · October 2019

Hi @mdianderas, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to do them for a chance to win gold bars.

bambi55 · November 2019

Hi i got new phone and con ected to facebook and made me start on level 1 again helpppp

Werner_Cichy · November 2019

@bambi55

Do you have the same Facebook account as before?

Or did you open a new Facebook account?

If it is the same FB account, do you have this login?

https://community.king.com/en/candy-crush-saga/discussion/257766/candy-crush-sagas-new-account-view/p1

bambi55 · November 2019

Hi yes same facebook and it logged in again onto this account but started again but kept me on level 33

Werner_Cichy · November 2019

@bambi55
Sign up again from Facebook with 'my account' and then log in again as described in the link.

Werner_Cichy · November 2019

@bambi55

If it does not work, please open a new post in the support area.

Attached the link.

Describe your problem again.

https://community.king.com/en/candy-crush-saga/post/question/support

bambi55 · November 2019

I have already tried this and its still doing the same without taking me back to level 897 where i was

Help to get my correct account in my phone

Answers

Categories