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Purchase unsuccessful

maayton
maayton Posts: 5

Level 2
in Support
This has been happening over a year. I quit playing because as this frustration. I’ve uninstalled and reinstalled the app (Apple). I can purchase within other apps with no problem. Please fix this ASAP. 
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Answers

  • PummyRaj
    PummyRaj Posts: 42,996
    edited November 2019
    Hello @maayton Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    I am very sorry to hear about the issue in your game!!  You said you have purchased within other Apps... does any of those include other King Games?  

    Another question... will it be possible for you to post a screenshot when you receive the message of "purchase unsuccessful"?  If you do not know how to take a screenshot, here is a web page that tells you about it https://www.take-a-screenshot.org/

    ** TO post back, please tap on "Type your Comment" box located below.  And post the screenshot, tap on "Attach Image" icon located in the tool-bar (a little farther to Emoticon), then select "choose files" option to upload the pic from your device.  

    Talk to you in few hours!  Have a great rest of the day/evening!
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  • maayton
    maayton Posts: 5

    Level 2
    I don’t have any other King apps, so I haven’t tried them. 
    Here’s the screenshot. 

    Flag · Helpful Sweet Love Haha
  • PummyRaj
    PummyRaj Posts: 42,996
    Hello again @maaytonThank you very much for providing the screenshot!

    First of all, I am glad to see that you have not lost any money due to the purchase!  

    And with my past experience, I can definitely say that, the issue you had is because of the "servers" -- either on your side or at King side.  And this was not caused by the "Internet Connection" issues!  Because, when there are Internet issues, we will
    receive a different notification about our failed purchases!

    Hope this made sense!  Please let me know if you need further assistance =)   
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  • maayton
    maayton Posts: 5

    Level 2
    Okay, so how do I resolve the issue. It’s been going on for many months. I’ve done all of the suggested steps I found on other threads. Logout, uninstall, reboot phone, etc. Nothing has resolved the issue. 
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  • PummyRaj
    PummyRaj Posts: 42,996
    Understand @maayton :+1: 

    Let me inform this to the Candy Crush Community Manager and let's wait for their input.  They are off for the weekend and we will hear from them only on Monday!  

    But to inform them, I will need these below details from you...
    1) The device you are using to play the game 
    2) If you are on Mobile device, what version do you have;
    3) If you are playing on a PC, were you using Facebook Game Room?  If so, please change the Browser and see if the problem still persists, as the King does not support Game Room!
    4) Your game user ID number which you can find through This Link

    These details will help the Community Manager look into your game and help you out!  I will escalate this issue as soon as you post these details :+1: 

    Talk to you soon!  Have a great rest of the weekend!
    Flag · Helpful Sweet Love Haha

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