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No longer able to exit an unstarted board without losing lives☹

50f00tw0man

At level 2975 and above, I am no longer able to exit an unstarted board without losing lives. I will no longer play if this is the new norm!
Thank you
Kathy

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Sukanta_Biswas

Cynthiamoon0905 said:

I can't go back to sugar track without losing life...i have not played any move still while going back to sugar track I lose life

You enjoyed this feature because of an error in the game. But currently this error has been resolved so you will not be able to get this feature back in your game.
You will find more information here.

Cynthiamoon0905

I can't go back to sugar track without losing life...i have not played any move still while going back to sugar track I lose life

Sukanta_Biswas

@SagaR

You know there's been a lot of problems in the game since last week and they were a temporary problem.The information I got.

Image: https://us.v-cdn.net/6030983/uploads/editor/rh/8ckfhihky63x.png

A new change has already taken place but CM did not tell us or he did not tag us even though he posted one. I didn't have time to notice every post so I missed the post. For reasons I don't know, I'll blame CM.
Anyway, now the issue is clear and you end the matter here.
Thank you.

mercerik

SagaR said:

50f00tw0man said:

This reply I received, doesn't make sense. I have had this feature since I began playing years ago:

The "Select Game Board" feature is in the Test Group.That is why not everyone can get this feature.Since you had this feature, you will get it back again, but you have to wait patiently. (Currently the feature is not available)
Keep playing the game and keep up-to-date always your game app.

The reply you received does not make any sense to me either. I pointed this out and was told that it is because my "ability to understand is very low". https://community.king.com/en/candy-crush-saga/discussion/comment/515793#Comment_515793 Glad to see I'm not the only person who lacks the ability to understand such brilliant insightful answers.

"Since you had this feature, you will get it back again, but you have to wait patiently" is simply not true according to the information we currently have - this is a permanent "fix" which has been implemented.

Hi there, @SagaR

Their wordings are becoming misleading. They should not use Google Translate. Get a live person translator for heaven's sake. Why can't they say exactly how and what it is, that Resetting The Board is no longer free? It is plain and simple! This is not a fix! They are just making us pay with a life for resetting and exiting the game. It is too bad Noah Webster is not alive to explain it to them.

SagaR

50f00tw0man said:

This reply I received, doesn't make sense. I have had this feature since I began playing years ago:

The "Select Game Board" feature is in the Test Group.That is why not everyone can get this feature.Since you had this feature, you will get it back again, but you have to wait patiently. (Currently the feature is not available)
Keep playing the game and keep up-to-date always your game app.

The reply you received does not make any sense to me either. I pointed this out and was told that it is because my "ability to understand is very low". https://community.king.com/en/candy-crush-saga/discussion/comment/515793#Comment_515793 Glad to see I'm not the only person who lacks the ability to understand such brilliant insightful answers.

"Since you had this feature, you will get it back again, but you have to wait patiently" is simply not true according to the information we currently have - this is a permanent "fix" which has been implemented.

mercerik

diamonds444 said:

I can't reset board either. Just started this morning. Wonder why?

Hi there, @diamonds444 ! Welcome to the Community!

Currently, this is a Trending Topic in this Community. It has irate a lot of members. Why don't you join us in the conversation on this thread Heads up: Game issue with lives is going to be fixed with this link: https://community.king.com/en/candy-crush-saga/discussion/271961/heads-up-game-issue-with-lives-is-going-to-be-fixed/p7 ?

Unfortunately, the title is misleading. Please join us! Let your voice be heard. We need your support!!! Together, we can make a difference!

mercerik

50f00tw0man said:

At level 2975 and above, I am no longer able to exit an unstarted board without losing lives. I will no longer play if this is the new norm!
Thank you
Kathy

Hi there, @50f00tw0man !

Currently, this is a Trending Topic in this Community. It has irate a lot of members. Why don't you join us in the conversation on this thread Heads up: Game issue with lives is going to be fixed with this link: https://community.king.com/en/candy-crush-saga/discussion/271961/heads-up-game-issue-with-lives-is-going-to-be-fixed/p7 ?

Unfortunately, the title is misleading. Please join us! Let your voice be heard. We need your support!!! Together, we can make a difference!

CarynVB

Has anyone gotten any sort of response from King on this issue? Sad that after playing for so many years they would do this to their players. It might be time to throw in the towel.

Mary_Kay

This is a rotten change. Playing at the highest levels requires some luck and skill to progress. Bad starting boards are just so discouraging and take all the fun out of it.

JoJo890

I've only struck this problem as of yesterday. When opening the App there was a brief message of one character talking to Tiff, something about there needed to a 'fix', which disappeared after about a nano second and from that time on I too can't reset my games.

Deryck

The Community Moderator @Pounawea has shared the relevant info at https://community.king.com/en/candy-crush-saga/discussion/271961/heads-up-game-issue-with-lives-is-going-to-be-fixed/p1

I think it should be pinned since there'll be another influx of everyone asking the same questions/making the same complaint in threads.

50f00tw0man

This reply I received, doesn't make sense. I have had this feature since I began playing years ago:

The "Select Game Board" feature is in the Test Group.That is why not everyone can get this feature.Since you had this feature, you will get it back again, but you have to wait patiently. (Currently the feature is not available)

Keep playing the game and keep up-to-date always your game app.

Philippos_Kli

Hello.I noticed it too !! its a big mistake for develpoers...for example i forgot to take off a booster and if i want to cancel i cant !!! i have to lose a life for that !!!
Please fix !!!

Benni_Jones

andyjenkins01 said:

Same issue here hope this is a bug and not a change I’m only on 1925 but some levels up to now have relied on the ability to reset to get a more favourable start. If this is a change I probably won’t bother going any further. 😥

Apparently it is not a bug but a permanent change. A friend tells me you not only lose lives, but boosters you bring in.

andyjenkins01

Same issue here hope this is a bug and not a change I’m only on 1925 but some levels up to now have relied on the ability to reset to get a more favourable start. If this is a change I probably won’t bother going any further. 😥

Benni_Jones

This is a major strategy for players - including those who buy boosters. Is this a permanent change? If so, I am afraid you will lose many players.

gangstagrandpa

I'm on level 5888 and this new issue just got to me of not being able to exit without losing a life. Very disturbing. I might have to take my "Time On Device" to another company.

utilitymax

Same. If this is the new normal I think it’s my final straw. So many of the things that made this game helpful and fun have been taken away.

whereyougo

I’m at levels 2743 while on iOS I will lose lives even though if I didn’t move my candies yet. They need to fix this problem!

babysweets

I am in the 2400 levels and am seeing the same thing. These levels are tough enough without making them even harder. Luck is a big part of passing these harder levels and when a level takes 3 days to pass it is no longer fun or relaxing so I agree that I will stop playing if this is the new norm!!

Accepted answers

All comments

diamonds444

I can't reset board either. Just started this morning. Wonder why?

babysweets

50f00tw0man said:

At level 2975 and above, I am no longer able to exit an unstarted board without losing lives. I will no longer play if this is the new norm!
Thank you
Kathy

babysweets

whereyougo

I’m at levels 2743 while on iOS I will lose lives even though if I didn’t move my candies yet. They need to fix this problem!

utilitymax

Same. If this is the new normal I think it’s my final straw. So many of the things that made this game helpful and fun have been taken away.

gangstagrandpa

I'm on level 5888 and this new issue just got to me of not being able to exit without losing a life. Very disturbing. I might have to take my "Time On Device" to another company.

Benni_Jones

This is a major strategy for players - including those who buy boosters. Is this a permanent change? If so, I am afraid you will lose many players.

andyjenkins01

Benni_Jones

andyjenkins01 said:

Same issue here hope this is a bug and not a change I’m only on 1925 but some levels up to now have relied on the ability to reset to get a more favourable start. If this is a change I probably won’t bother going any further. 😥

Apparently it is not a bug but a permanent change. A friend tells me you not only lose lives, but boosters you bring in.

Philippos_Kli

Hello.I noticed it too !! its a big mistake for develpoers...for example i forgot to take off a booster and if i want to cancel i cant !!! i have to lose a life for that !!!
Please fix !!!

50f00tw0man

Keep playing the game and keep up-to-date always your game app.

Deryck

JoJo890

Mary_Kay

This is a rotten change. Playing at the highest levels requires some luck and skill to progress. Bad starting boards are just so discouraging and take all the fun out of it.

CarynVB

Has anyone gotten any sort of response from King on this issue? Sad that after playing for so many years they would do this to their players. It might be time to throw in the towel.

mercerik

50f00tw0man said:

At level 2975 and above, I am no longer able to exit an unstarted board without losing lives. I will no longer play if this is the new norm!
Thank you
Kathy

mercerik

diamonds444 said:

I can't reset board either. Just started this morning. Wonder why?

SagaR

50f00tw0man said:

This reply I received, doesn't make sense. I have had this feature since I began playing years ago:

The "Select Game Board" feature is in the Test Group.That is why not everyone can get this feature.Since you had this feature, you will get it back again, but you have to wait patiently. (Currently the feature is not available)
Keep playing the game and keep up-to-date always your game app.

mercerik

SagaR said:

50f00tw0man said:

This reply I received, doesn't make sense. I have had this feature since I began playing years ago:

The "Select Game Board" feature is in the Test Group.That is why not everyone can get this feature.Since you had this feature, you will get it back again, but you have to wait patiently. (Currently the feature is not available)
Keep playing the game and keep up-to-date always your game app.

The reply you received does not make any sense to me either. I pointed this out and was told that it is because my "ability to understand is very low". https://community.king.com/en/candy-crush-saga/discussion/comment/515793#Comment_515793 Glad to see I'm not the only person who lacks the ability to understand such brilliant insightful answers.

"Since you had this feature, you will get it back again, but you have to wait patiently" is simply not true according to the information we currently have - this is a permanent "fix" which has been implemented.

Sukanta_Biswas

@SagaR

You know there's been a lot of problems in the game since last week and they were a temporary problem.The information I got.

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