Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

No longer able to exit an unstarted board without losing lives - Information and feedback

Dear community,

I'd like to share with you some information in regards to a god old known issue of the game:

as you may be aware, when we access a level, we don't use any move and we exit the level without playing it, we don't lose any life.

This behaviour was not intended since the very beginning and very soon, this issue is going to be fixed.

That means that, once it's fixed, if we access a level to check it out, we don't do anything and we decide to exit the level to go back to the map, we will be losing a life.

Thank you very much for your understanding 🙂

Have a delicious day and let's keep crushing!

Welcome! 👋

Comments

crankinbeat

...

mercerik

@Pounawea

Good! You finally changed your first misleading Thread Title! Was it that hard to put an appropriate title to this topic? Grammatically, your new title is still not right. Why not hit this topic straight to the heart by saying Resetting The Board Will Cost You A Life and Probably More? Wouldn't that sound better?

By the way, if this change is permanent, stop giving the Community Members false hope! It is not making the situation any better.

Let's be honest, the Free Board Reset was not and has never been an unintended issue as you claimed. It was placed on the board for years for a purpose of getting the players hooked on it. It wasn't an oversight! An oversight in plain sight for 7 long years is questionable. Don't you agree? This is a business strategy! Everything done in Candy Crush Saga are interrelated from Free Board Reset to level moves reduction, making levels harder - - to asking members for individual feedback on what they like and enjoy in the game - - to the 2 recent Video Contests with winners randomly selected to win prizes. These were all used to collect data on how addicted the players are. From what it seems, although the timing was unfavorable, since you have sufficient reason to pull the plug, being a Holiday Season is not a cause of concern on your part.

Please tell King Games and the Team that the only way you can make this right is by putting this Free Board Reset built-in feature back in the game to save face. It is not too late to do the right thing. If the Grinch can change, why not King? I am sure these players/members will be forgiving. Besides, this is the Holiday Season! Please don't dampen anyone's Christmas spirit! You don't want to end this Holiday and Year on a bad note. I am sure you don't want to start the year with players not trusting you. Please don't show them that money is all you care about!

probabilitycloud

I joined this forum only to find why roughly 20 gold bars disappeared from my account. I stumbled across the “fix” controversy and said my 2 cents (never pay & now never watch the revenue-generating ads for any benefit, boosters or lives). It’s refreshing to be playing so much less. I’m reading a book!

Now, CC has given me an “insight giver” badge. I’ve no idea what this is, nor whether it somehow benefits me - and I don’t care. I hereby give it back to any CC employee who can answer my original question: Why did 20 bars disappear?

crankinbeat

Regarding this so-called “fix” (I keep trying to post this comment, but for whatever reason it won’t post):

I’ve been playing this game off and on since 2013. I recently came back last year (2018) after a very long sabbatical and started with the 1st level as a kind of challenge.

In the past year or so, I’ve learned a lot about the game in terms of how to get free boosters and gold (i.e. including how to very efficiently in a fast way - do sugar drops twice a day; something that long time users should definitely know about, but I guess some don’t for whatever reason), winning various contests and so on (this also includes a way to - at times - get unlimited boosters by signing in and out of Facebook if on a mobile, something that I’m pretty sure 99% of the people are likely unaware of). If anyone needs advice on any of these tips and tricks, just message me, although I’m sure MANY people will now be quitting (sorry to digress).

However, I believe that this so-called “fix” [sic] - AFTER 6+ years (!) - is total BS. The only thing I can think of as the reason that King came out with this so-called “fix,” is greed and the fact that they just want to make MORE money. I’m glad that unlike many/most (?) other players, I did not spend any money (only because I was fortunate enough to know a lot of tips and tricks in terms of how to get free boosters, gold, lives, etc). But of course, I would probably be even way more peeved - and I already am as it is - if I did spend a lot money.

I’m one of the players like many of the other veterans here, that waits each week for new levels to be added. I just completed the highest level (5915) a few days ago (the highest for iOS as of 12-9-19), but with this “fix,” I definitely don’t think this will be as fun as it used to be - it’s already VERY hard as it is - and I definitely feel that King has pulled off a big “con.”

But I especially feel bad for all of the people that either haven’t advanced as high as I have, or people that just started playing a few months ago.

Hey King: please listen to all of your customers and do the RIGHT THING. Reverse this totally horrendous decision regarding this so-called “fix” (that was NEVER an issue for over 6+ years! 🤔) - and bring back our ability to exit the board/reset the board and not lose a life if not making a move - otherwise, many people definitely will be quitting. And less customers = less money, right?

Thanks for letting me speak my mind and thanks for reading my “vent.”

Sukanta_Biswas

Hi @Mim_
I've been playing since the birth of the game, but never got the chance. However, I've been listening to many and thought it was a test feature.😉 I later confirmed it was a error that game studio has been successful in solving.
I think the error will not come back.😂

Benni_Jones

Wrote King, no answer. Played a few levels today, won 2, won't keep trying on the third. I'm in the 3600's, CC was a fun thing to do, now I feel they are playing me for a sucker. I have other games I can play.

Mim_

I have reached level 6005 without buying boosters. I have to do some levels over and over again as I have only very few boosters that I've earnt each week. I will not buy anymore. @Sukanta_Biswas does what he can to help when theres a glitch as those levels cannot be done without many many boosters. The worst thing they could of done now is to take away the chance we had to restart the game without losing a life.

Deryck

@Gggrrrrr I think that feature's only for iOS/mobile players. I saw it on my nephew's iPad once. It's not in my Win 10 app though.

Gggrrrrr

Also I have never had the opportunity others do to watch videos and earn boosters....why ?

Gggrrrrr

I have been playing this every day since 2014. I am SO CROSS at the new change...not being able to reset a level without losing a life...I love this game, it's the only one I play. I am seriously considering leaving, and will NOT be buying any boosters. As many others have said it is unfair and will cost you customers, and those of us who play will no longer be able to recommend this as a fun and good value game. Reputational damage is hard to undo...

Deryck

JLou1504 said:

I need friends in here! Please add me if possible.

@JLou1504 Sure, what's your Candy Crush email account?
I'll send you a friend invite on the King.com platform.

carlross

Fix? Are you kidding? You have got to be joking! This is such a poor decision to implement a fix to something that isn’t actually broken, and then have the cheek to try and justify it.
Please reverse this, it has such a negative effect in gameplay, and quite frankly makes me seriously consider uninstalling this game.
For someone who has completed over 4000 levels, that is not a path taken lightly.
You have made a mistake, please use common sense and fix the mistake!!!

howdu2u

Cheers King, after years of addiction you have cured me, my last game today just short of level 5000, how to ruin a game in one silly update, good bye candy crush saga.

JethrinaBodina

Ashaleene said:

I deleted this game from my phone I was at level 5826 or something like that and it was a nightmarishly hard level with no boosters and lives gone in minutes because of this ‘fix’, to preview the board without loss of life did not deter me from buying boosters etc I felt I got a good starting chance to try and beat a level... I consider myself a top player given the dedication I’ve given to this game and I feel that King is capitalising on what they presume to be addicts who’ll take this new change and continue to play. Wrong without us this game does not survive... without striving to get to the latest level you lost the loyal customers

PROOF POSITIVE, KING! PAY ATTENTION!
This person PAID to play even with the reset option. When you are having fun and beating levels You are MORE likely to payto keep going because You are EXCITED! Now these players are just ANGRY, FRUSTRATED, and DISGUSTED. I think this can be described as the OPPOSITE of what you hoped to achieve because you "would rather we buy gold bars and boosters".
Whoever you are, you really are the biggest IDIOT on the planet and have just started a revolt. You have driven your most loyal players to turn their back on ALL of your games, not just CCS. If this was the stock market, you would be hiding under a table as your stock plummets and your stockholders call for your head.
You are effectively throwing money away by pissing off ALL of the players that spend money on your Nightmarishly Hard levels. I am stuck on 2420 and have been playing it for days with the boosters I have left. I won the Dexter race to Pudding Planet and have six hours with bombs and striped/wrapped candies. I run out of lives in 15 minutes and have gone through over 100. Yes, 100. I don't know why I haven't quit, but I was winning the race with other levels and hoped the boosters would let me get it. NOPE.
I refuse to pay for unlimited lives, they will not help me get through this level. I need HAMMERS and extra moves and without VIDEOS I cannot get them. I cannot earn gold because I can't get through this level.

I've watched this discussion go from 15 to 27 pages in 24 hours and this is only the beginning. The revolution has begun, your sponsors are being inundated with complaints about you and it's time run an audit to see how many players you've already lost so you can PLUG THE HOLE before it's a LOST CAUSE. Only YOU can save yourself from going down in history as the first gaming platform to be banned out of existence by it's own PLAYERS. STOP TAKING PLAYERS FOR GRANTED, it's a HUGE mistake to underestimate the POWER OF THE MASSES. Just ask Peloton...their stock lost a billion dollars OVERNIGHT after ONE person started a social media blitz over a stupid COMMERCIAL!

Dinerboy

Ponder this from a player's perspective, within the context of buying boosts, because that's how King monetizes the game.

If you open a board and your boosts are located in lousy positions, you've just lost those boosts with no realistic expectation of them helping you beat a tough board. If this is the norm, are you *more* or *less* likely to spend money on boosts? The higher probability of having a booster simply go to waste will be a disincentive to spending money on them.

You already nerfed the game by eliminating all non-timed boost drops but the hammers from the Sugar Drops, meaning that players can't accrue an inventory of boosts to try and bull through some of the toughest levels. Players seem to have adapted - I did. It certainly changed how I play, for one thing. Now, I put time into playing old boards, to collect my full batch of Sugar Drops, before playing the new boards, and start the timer when I get to a tough new board. This style of play means I'm racking up a lot of game time in situations where I *won't * buy boosts (or gold bars for extra moves, which is where I typically spent my money). I wonder if you've seen an increase or decrease in revenue from that change - I'd not be surprised if it were negative.

Now, you recognize that the new change has angered the player base, and have asked for suggestions as to how to preview boards without restoring the previous functionality. Why? Can't you admit it was a bad move and undo it? Are you worried about some sort of precedent? Is it such a bad thing to respond to the desires of your players?

Here, full disclosure about my game play.

I'm at the top of your game. Every Wednesday, I complete the first of the three new episodes you drop, and collect my 5 gold bards for being first. Every Thursday, I complete the second. Every Friday, I complete the third. I play twice a day, morning and evening. Each "session," I collect a full batch of 180 sugar drops, and start the 8 hour timer for the next one. THEN, I play the new levels. Saturday-Tuesday, I still play 2x a day, but mostly only run old levels and collect sugar drops so that I can restock on hammers (the only permanent boost that you left us from the Sugar Drops - you even did away with gold bars). It's a bit boring those days, but it serves to kill time (I often play while watching television or listening to music), but restocking hammers keeps me in a position to play the game the way I like.

If your goal is to bleed out all my accumulated boosts and force me to buy more, well, you've failed. I don't mind buying gold bars for extra moves from time to time, but now I won't even do that.

I'll stick around another week or two and see if you guys come to your senses. If not, I'm gone. A zillion other games out there.

Deryck

Pounawea said:

I would also like to confirm that, for now, there are no plans to undo this change in the game. However, due to your feedback, the Studio will be looking into this, we acknowledge the want to be able to preview the levels and will be looking into different ways on how we could incorporate that into the game.

Last but not least, an open question: Can you think of a different way for us to preview levels in the game?
If yes, please share it with us here and I'll be taking it to the Studio! Let's discuss together ideas and options that could be implemented to the game in the future!

@Pounawea Like I said before, I don't especially mind if the shuffle ability is gone since one of my accounts never had that feature at all and I learned how to work around it. But I do feel members have voiced a valid criticism: if players choose to back out of a board and lose the life, fine. But they should not lose any selected boosters or layers from their Build-A-Bot/Space Dash/etc. event while doing so; incorporate that, King.

Also, thanks for voicing the above since I believe I was the first to mention being unable to preview levels and see your reply as acknowledging what I wrote. To be honest, the old way of previewing the level on the old Flash version was perfect; just do that.

And seeing this as a positive sign of being heard, I'd like to express another useful and wanted feature: trading in stored boosters for gold bars. Currently, players can buy boosters by spending a certain amount of gold bars; why can't we receive the same amount of gold bars for trading the booster in?

@JethrinaBodina You wrote: "Please, tell me, what happened to the option to watch videos for extra moves and boosters?? That inconsistency is mind-boggling,"
On the subject of inconsistency, here's something you may not know: many players like myself never had this feature of being able to watch videos for extra moves or boosters. I believe it's something only iOS/mobile players have? But for sure it's not a feature in the Win 10 app. So to get consistency here, either everyone should have the feature you mention or no one should.

thefixisinonfixes

AzMaz said:

I am extremely dissapointed about their lack of care for us, their long time devoted players. That is evident from the ridiculous guise that is their comment about “fixing the issue”. That is the most condescending comment I have, as a customer, ever received from a business.

I agree wholeheartedly with this, AzMaz. It's terribly condescending and insulting to those of us who have played for years.

liviulaur

**EDIT: Unsupported Language** Eu propun sa ii taxam cu o ⭐️In appstore sau google play și o recenzie negativă pana remediază. Eu am făcut-o deja. Rușine Candy Crush de la lvl 5230 👎🏽👎🏽👎🏽

Ashaleene

I deleted this game from my phone I was at level 5826 or something like that and it was a nightmarishly hard level with no boosters and lives gone in minutes because of this ‘fix’, to preview the board without loss of life did not deter me from buying boosters etc I felt I got a good starting chance to try and beat a level... I consider myself a top player given the dedication I’ve given to this game and I feel that King is capitalising on what they presume to be addicts who’ll take this new change and continue to play. Wrong without us this game does not survive... without striving to get to the latest level you lost the loyal customers

thefixisinonfixes

There are a number of reasons that us active and long time players are upset and angry over this change.

First, calling it a "fix" to a "known issue" is patently absurd. You're telling us that in all these years, King couldn't find coders to correct this if it was indeed a "known issue"? Poppycock! Don't insult us with doublespeak and, frankly, bull(crap.) King is successful due to the number of active players that can be "sold" to advertisers, and the money we spend on the game. It's very insulting to attempt to deceive us with lies under the guise of a "fix." On the surface it appears to be a money grab, one that I believe will backfire.

Secondly, what does King lose by not "fixing" a non-issue? From what I've read, King was still highly profitable during the "issue" years and people were still spending plenty of money in the stores. It may have prevented some players from impulsively buying lives and/or boosters but it clearly didn't stop in-app spending and King's profits. Not to mention the ill-will and anger generated by this "fix" to a non-issue. I have no doubt that some players will quit. Most of the people I knew who played years ago quit years ago, and now King has potentially disenfranchised a large swath of Candy Crush loyalists. Less active players + bad reviews = disinterest among advertisers and less profit for King.

Which leads me to my last reason that this "fix" is incredibly ill-conceived and that's the potential negative financial impact this may have on King. Once it dawns on players that backing out of a level to reshuffle the board causes them to lose both lives and boosters, who in their right mind will still purchase either? I wouldn't, that's for certain. Real life example: I buy a shirt. Try it on with a pair of pants and it's just not the right look. Do I throw the shirt away? No. I reshuffle the outfit with a different shirt or bottom but I don't toss the whole thing out and proceed to jump out the window. Extreme, maybe. But your players are spending real money on digital items and you're expecting the players to accept that if the combo doesn't work that all should be tossed out. People will buy LESS lives and boosters knowing that King does not value their purchases or their hard-earned money. Not to mention decreased ad revenue as players leave. Also, with the recent acquisition by Blizzard, I can't imagine that investors would be happy knowing that so many players are so vehemently opposed to this change that they're quitting altogether. Not good PR when the cash-cow selling point for King has thoroughly disenfranchised those that made it profitable.

Didn't you have a cost-benefit analysis of how this could totally backfire, or were you all too blinded by glimmering dollar signs to think this through?

Comments

...

Regarding this so-called “fix” (I keep trying to post this comment, but for whatever reason it won’t post):

I’ve been playing this game off and on since 2013. I recently came back last year (2018) after a very long sabbatical and started with the 1st level as a kind of challenge.

But I especially feel bad for all of the people that either haven’t advanced as high as I have, or people that just started playing a few months ago.

Thanks for letting me speak my mind and thanks for reading my “vent.”

@Gggrrrrr I think that feature's only for iOS/mobile players. I saw it on my nephew's iPad once. It's not in my Win 10 app though.

Gggrrrrr

Also I have never had the opportunity others do to watch videos and earn boosters....why ?

Gggrrrrr

Deryck

JLou1504 said:

I need friends in here! Please add me if possible.

@JLou1504 Sure, what's your Candy Crush email account?
I'll send you a friend invite on the King.com platform.

carlross

howdu2u

Cheers King, after years of addiction you have cured me, my last game today just short of level 5000, how to ruin a game in one silly update, good bye candy crush saga.

JethrinaBodina

Ashaleene said:

I deleted this game from my phone I was at level 5826 or something like that and it was a nightmarishly hard level with no boosters and lives gone in minutes because of this ‘fix’, to preview the board without loss of life did not deter me from buying boosters etc I felt I got a good starting chance to try and beat a level... I consider myself a top player given the dedication I’ve given to this game and I feel that King is capitalising on what they presume to be addicts who’ll take this new change and continue to play. Wrong without us this game does not survive... without striving to get to the latest level you lost the loyal customers

Dinerboy

Ponder this from a player's perspective, within the context of buying boosts, because that's how King monetizes the game.

Here, full disclosure about my game play.

If your goal is to bleed out all my accumulated boosts and force me to buy more, well, you've failed. I don't mind buying gold bars for extra moves from time to time, but now I won't even do that.

I'll stick around another week or two and see if you guys come to your senses. If not, I'm gone. A zillion other games out there.

Deryck

Pounawea said:

I would also like to confirm that, for now, there are no plans to undo this change in the game. However, due to your feedback, the Studio will be looking into this, we acknowledge the want to be able to preview the levels and will be looking into different ways on how we could incorporate that into the game.

Last but not least, an open question: Can you think of a different way for us to preview levels in the game?
If yes, please share it with us here and I'll be taking it to the Studio! Let's discuss together ideas and options that could be implemented to the game in the future!

thefixisinonfixes

AzMaz said:

I am extremely dissapointed about their lack of care for us, their long time devoted players. That is evident from the ridiculous guise that is their comment about “fixing the issue”. That is the most condescending comment I have, as a customer, ever received from a business.

I agree wholeheartedly with this, AzMaz. It's terribly condescending and insulting to those of us who have played for years.

liviulaur

Ashaleene

thefixisinonfixes

There are a number of reasons that us active and long time players are upset and angry over this change.

Didn't you have a cost-benefit analysis of how this could totally backfire, or were you all too blinded by glimmering dollar signs to think this through?

Recent Announcements

💛 A Thank You Note from the Candy Crush Team
As we reach the end of the year, the Candy Crush Team wanted to share a small thank you with you. Every day in this community, we see your passion, your ideas, and the way you support each other. You help make this space what it is. This note below is simply a moment to look back at some of the things you were part of this…
🎁✨ Your Candy Unwrapped is here ✨🎁
Your 2025 Candy Crush Saga year has officially been unwrapped 🙌 Starting today, you’ll see the special Candy Unwrapped widget in your Saga map. Tap the Unwrapped widget to open your own year in review and enjoy a fun look back at the levels you crushed, the candies you matched and the little victories that made your year…
🛒 Let's start shopping on Black Friday!
Hello Crushers! Are you ready for another opportunity to win gold bars? Black Friday is the Friday after Thanksgiving in the United States. It traditionally marks the start of the Christmas shopping season and is the busiest shopping day of the year in the United States. 🛒 This year, Black Friday falls on November 28, so…

Quick Links

🏠 Home

💛 A Thank You Note from the Candy Crush Team
As we reach the end of the year, the Candy Crush Team wanted to share a small thank you with you. Every day in this community, we see your passion, your ideas, and the way you support each other. You help make this space what it is. This note below is simply a moment to look back at some of the things you were part of this…
❄️🍬 Winter Season in Candy Crush is Here 🍬❄️
The holidays are landing in Candy Crush Saga with new looks, cosy vibes and two exciting events to keep you playing all season long. Whether you love tournaments, chasing sweet rewards or just enjoying the winter sparkle in the game… you’re in the right place. Here’s what’s coming your way this December. 🎉 Candy Unwrapped…
🎁✨ Your Candy Unwrapped is here ✨🎁
Your 2025 Candy Crush Saga year has officially been unwrapped 🙌 Starting today, you’ll see the special Candy Unwrapped widget in your Saga map. Tap the Unwrapped widget to open your own year in review and enjoy a fun look back at the levels you crushed, the candies you matched and the little victories that made your year…

Active Discussions

🐉 Gummi Dragons have a new name… Say hello to the Sprinks! 🐉
Did you know? The dragons that inhabit the Candy Kingdom are known to Tiffi, Yeti, and their friends as Sprinks! We’ll be changing their name in-game from Gummi Dragons to Sprinks, but they’re still the same cute characters as ever. The new name is inspired by the sugar sprinkles on the dragons’ wings and eggs. They live…
Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
💛 A Thank You Note from the Candy Crush Team
As we reach the end of the year, the Candy Crush Team wanted to share a small thank you with you. Every day in this community, we see your passion, your ideas, and the way you support each other. You help make this space what it is. This note below is simply a moment to look back at some of the things you were part of this…
Elite challenge of Candy Royale
How long is the duration of Candy Royale (Elite challenge version)? Do you know ? @christinewupp @steventseng
🙋‍♀️ Welcome to the Community!
Welcome to our Community! This is the place for all sweet Candy Crush Saga players to find exclusive information, participate in fun contests, get help and connect with other players worldwide. As a newbie, you may be lost or confused. Here's a quick guide on how to find what you are looking for on the site. How do I…

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.