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Deleted Game

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SVM
SVM Posts: 1 Newbie
in Support
I accidentally deleted my Candy Crush Saga App from my phone when I reinstalled it I lost where I was and I was on level 2256 how do I get it back!
Help!!
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Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
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    Hi @SVM
    We would like to welcome you to the king community. Thank you so much for being willing to joining 😊

    Did you regularly connect the game to Facebook? 
    How much was your level before you uninstalled the game app & now ?
    If I get the right information from you, it will be easy for me to help you.
    Please let me know.. 

    Flag · Helpful 2Sweet Love Haha
  • teresanevelspratt
    teresanevelspratt Posts: 1 Newbie
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    I have the same issue.  I deleted on my phone and now showing me at level 1.  I haven't played on facebook in a while because the screen is too large on my page and I don't know how to adjust it.  Please help an old lady out.  No clue how to fix these issues.
    Flag · Helpful Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
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    teresanevelspratt said:
    I have the same issue.  I deleted on my phone and now showing me at level 1.  I haven't played on facebook in a while because the screen is too large on my page and I don't know how to adjust it.  Please help an old lady out.  No clue how to fix these issues.
    Hi @teresanevelspratt 😉
    If you haven't already synced the game to Facebook or the Kingdom, you've lost game progress. But do not despair, you will be returned to the correct level.😉
    You should Contact Us at Player Support. There you can find solutions.😊
    Flag · Helpful Sweet Love Haha

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