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I have unauthorized charges on my account

Steve_Barbee
Steve_Barbee Posts: 2

Level 1
in Support

I have 2 separate charges for $59.99 today on my account.  I DID NOT AUTHORIZE THESE CHARGES.  PLEASE REMOVE THEM.  The transaction ID's are GPA.3306-7324-1556-07004 and GPA.3340-7830-1826-35177.  I need this accomplished ASAP please!   Thank you for your prompt attention.

Answers

  • _Elsa_
    _Elsa_ Posts: 37,346

    Hi Steve,

    Thanks for posting on King Care. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

  • Steve_Barbee
    Steve_Barbee Posts: 2

    Level 1

    This response didn't solve anything. I have to unauthorized charges for $60 a piece and this doesn't tell me at all what I need to do it just goes in circles.

  • _Elsa_
    _Elsa_ Posts: 37,346

    Well did you read the entire page?  Did you see this at the bottom of the message?

    Don't worry! We can help you find the solution to your purchase issues. If you can't seem to solve it. Don't hesitate in contacting us here.

    It is telling you to go to the link and complete the contact form.  Did you try that?

  • suraj
    suraj Posts: 1

    Level 1
    An unauthorized transaction of Rs. 1724/- has debited from my account. Kindly resolve
  • _Elsa_
    _Elsa_ Posts: 37,346
    Hi @suraj,

    Thanks for posting here in the community.  As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: 
    https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest

  • jjroot19
    jjroot19 Posts: 11

    Level 2
    @Elsa

    I am having the same issue. I've already talked to customer care we were emailing for like three days back and forth they ask for screenshots I sent them then they stopped answering and replying we haven't heard from you in a while so we can cancel this conversation! This has been going on for a month now. How does it go from a seven a conversation through email to them all the sudden. Receiving my email so when it's the same conversation! I fill the form out emailed everything that we can you guys just screwing around. And looking around on this site I've seen it happening to a lot of. Is that King games MO to just take people's money and run with it

Hey! Would you like to give us your opinion?

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