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Hi there, @danmessy ! Welcome to the Community!danmessy said:I am not FB connected I may have been previously when playing candy crush, but I have not been with FB for some time.I once got to about level 993 and encountered a problem where I was getting less moves than everyone else. As back then I couldn’t make a kingdom account (FB was required) I tried to fix the issue by reinstalling (which was a while ago) and lost all progress. I gave up.Recently I started playing again, and got myself to level 400. All of a sudden yesterday I logged in and my OLD progress was back and i was at lvl 993! I was so happy!! Then today it’s just gone again and I’m back to level 400
I did get a screen capture of my old progress returning!! Is there anything I can do to get reinstated to level 993??? The guides on recovering progress offer no help as I am not FB connected.Thanks Daniel