When will this "not connected" issue/bug be resolved with King?

Pullmyfinger · December 2019

I know it's the holiday season...a good reason for y'all @ King to fix your bug...time is money, lotsa peeps at home, bored, for a short while..

Sukanta_Biswas · December 2019

Hi @Jambo
Welcome back to the King Community.🤗

I saw a few your posts before, about the same problem. I didn't find any reported issue regarding this game's connection and no such problem is in the game right now. Show me a screenshot of your problem, I will definitely help you with this.😊
One post is enough for the same problem, so multiple posts can cause confusion.😉

scottcook3 · December 2019

I’ve been getting this all day

darmarcou · December 2019

I cannot see the 41 gold bars I have and also cannot collect reward. It tells me to connect in order to connect.

vwatson · December 2019

I have been having a problem connecting. I try to buy stuff but it will not connect.

blondie44562 · December 2019

I have the same problem. Other two games, no problems, just candy crush saga. no connection- problem

scottcook3 · December 2019

@king getting this for 2 days now.

Deryck · December 2019

Enough people seem to be reporting the same thing, so I'll tag the community manager to see if he has any knowledge on this.

@Pounawea ^ Is there a known issue with Candy Crush Saga that the team is working on?

polnud · December 2019

I,ve recently had the same problem and had to uninstall game and then reinstall. Lost the levels I’d played with no internet access mind!

Sukanta_Biswas · December 2019

scottcook3 said:

@king getting this for 2 days now.

Your game is not connected to the server or it is not connecting to the server. There may be issues for a variety of reasons but I would expect some information from you.
Did you receive an error message when logging into the game?
Did you connect the game to Facebook or the Kingdom?
What device you're using for this game?
What is game app version?
Show me a screenshot of your game map.

Sukanta_Biswas · December 2019

polnud said:

I,ve recently had the same problem and had to uninstall game and then reinstall. Lost the levels I’d played with no internet access mind!

Your levels will not be saved if the game does not sync to the server. How many levels have you missed?

When will this "not connected" issue/bug be resolved with King?

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