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Turn sound/music off

Bumbelz
Bumbelz Posts: 4

Level 1
in Support
I have to turn the music off everytime I go into the game. I used to be able to turn it off and it stayed off but not anymore!!
 I need it off... permanently off. How can I do it please?

Best Answer

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    Hi @Bumbelz
    As far as I know, they will be off until you turn them on but if you reset the game app or clear data, they will be turned on.I would ask you to check for app update.😊
    However, if the game app is corrupted, it faces some new problems.

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Hi @Bumbelz
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

    You will find two switches related to sound in the menu, you have to switch off both to get rid of the sound of the game. Do you still hear the sound of the game after you switch off both?
    Show me a screenshot of the current location of the switches.😊
  • Bumbelz
    Bumbelz Posts: 4

    Level 1
    Sukanta_Biswas said:
    Hi @Bumbelz
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

    You will find two switches related to sound in the menu, you have to switch off both to get rid of the sound of the game. Do you still hear the sound of the game after you switch off both?
    Show me a screenshot of the current location of the switches.😊
    Thanks ....I can turn it off in the game but I have to do it every time I go into the game. I want to turn it off FOREVER. Is this possible? I used to be able to :)
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    Hi @Bumbelz
    As far as I know, they will be off until you turn them on but if you reset the game app or clear data, they will be turned on.I would ask you to check for app update.😊
    However, if the game app is corrupted, it faces some new problems.
  • Bumbelz
    Bumbelz Posts: 4

    Level 1
    Sukanta_Biswas said:
    Hi @Bumbelz
    As far as I know, they will be off until you turn them on but if you reset the game app or clear data, they will be turned on.I would ask you to check for app update.😊
    However, if the game app is corrupted, it faces some new problems.
    Check the app update? Could you tell me how to do that please?
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Hi @Bumbelz
    If your device is Android, click here.

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