Boosters not received

MWYoungster · January 2020

Is anyone else not getting their free boosters ie a candy wheel for 30mins at the start of each game?

Sukanta_Biswas · January 2020

Hi @MWYoungster
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

I do not fully understand your problem so can you add a screenshot?😊

MWYoungster · January 2020

Hi. I hope the following screen shots make sense. The first one I circled will not show the timer and is was only for 30mins.

Oh and please excuse the edits to the screen shot!! 🤦🏾‍♀️

Sukanta_Biswas · January 2020

Hi @MWYoungster
I saw and understood your screenshot.😊 This may be a temporary problem, but we will try to figure out the cause of your problem. You can restart the device and check again.
If the problem is the same let me know, then I will let my team know about the problem.

MWYoungster · January 2020

It has done it again today. You see the candy wheel I have for 45 mins and the other special exploding bomb. Well the candy wheel never appear... This is the second time!!

Spinnifix · January 2020

Hi there! I can see it from your pictures. You mean the timed boosters. They are only available for a certain time. I see that the coconut wheel is not included. That is the mistake and it is a technical mistake. @Elsa is an expert in the field. I pass it on to them.

_Elsa_ · January 2020

Thanks for tagging me @Spinnfix! @MWYoungster reading through all of these messages, first I want to point out to you that you will never ever see the timed boosters showing up in your back pack. They will only show up as a pre-booster if and when that booster is required for the level that you will be doing. So if your new level does not require coconuts then you won't see it. From your picture showing level 394 the coconut is not missing. It's not required for that level and that is why you don't see it. If level 394 allowed you to use coconuts then the fish would not be there and the coconut wheel would be there in its place. Do you understand it now?

MWYoungster · January 2020

Oh OK thanks. Not much of a prize I guess if you can't use it ☹️ but thanks all the same 👍🏾

_Elsa_ · January 2020

There are lots of ways to earn rewards. Are you getting the sugar drop challenge? I heard from some of the players here today that they have changed it and now instead of getting all timed rewards you can get some regular boosters that go into your back pack.

MWYoungster · January 2020

Hi yeah I do all the things and get other bits. Thanks again 😊

_Elsa_ · January 2020

You are more than welcome. And don't forget that we always run contests too where you can participate for a chance to win some free gold bars. This is the current contest: https://community.king.com/en/candy-crush-saga/discussion/274357/win-gold-bars-can-you-find-the-differences/p1?new=1

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