Bug with Candy Crush Saga

elantz · January 2020

My game is not loading correctly. I do not get the trophy or the daily awards. I asked on FB if anyone else had the issue, one person said the shutting down and restarting the device corrected. It has not for me. If I uninstall the game and reinstall will I loose my gold bars and lives? Is there another way to resolve the issue?

Sukanta_Biswas · January 2020

Hi @elantz
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.

What device you're using for the game?
What is app version?
Show me a screenshot of your game problem.

elantz · January 2020

I am using a PC Windows 10 home addition, Version of game is 1.1661.10

Image: https://us.v-cdn.net/6030983/uploads/editor/u7/krak490v6e0u.png

Sukanta_Biswas · January 2020

elantz said:

I am using a PC Windows 10 home addition, Version of game is 1.1661.10

According to your screenshot, I can see that your game is not connected to the server. Your game app is probably corrupted, so you uninstall and reinstall the app. You will lose the stored lives but will get back the Booster Gold bars and Game Progress.😊I hope this process will solve your game problem.

Bug with Candy Crush Saga

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