Hi @Teri102563
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗
I have already received some reports about the problem you are talking about. In some cases such problems arise. Although the rewards do not appear in front of you, they are credited directly to your booster bank (Inventory). Please check your inventory, you will find the reward there.
Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.