No longer able to exit an unstarted board without losing lives - Information and feedback

Johan_Thunberg said:

So, where is that official statement from the Studio? Here's a summary for your entertainment:

(I took the liberty to make relevant phrases bold/italic in the qoutes)

Page 44 #1

Pounawea said:

Good morning everyone,

I totally understand the frustration that this change has created, this community topic is the most commented topic of the year already and it's been 'only' on for some days. The way we are used to play Candy Crush Saga has changed, 1 of these mechanics that has been there for a long time (and hasn't been changed for different reasons) so being upset and furious is also totally understandable. Let's face it, this is a very unpopular decision. But as for every decision that is taken, it has its reasons and this is exactly what the Studio will be sharing with us today. 

As I've been telling you during these days, your feedback and sentiment has been forwarded to the Studio, but not only that, also your suggestions and ideas for improvements. I really appreciate everyone's efforts for keeping this discussion 'civilized', for remaining calm and cooperate with the community. As for the ideas we have received, from the Boosters to the at least 1 chance to reset the board per day, they have been all shared and the Studio are taken them into account. 

As you all know, I recently joined this community and I'm still getting to know things about the game and, most importantly, to understand you, our players, your different games experiences and your feelings when playing the game. This discussion is very difficult, there are a lot of emotions and tension involved, but I'd like to share a little bring side: as a Community Manager, this discussion is teaching me a lot about you and about the game and I have the feeling that will unite more the community and I'm happy about that. These learnings are already helping me to understand and represent your voice and sentiment better.

Once again, thank you for being here and for all your feedback. Stay tuned, I'll be posting the Official communication from the Studio soon. 

Page 44 #2

Pounawea said:

Hello @Fakhruddin-2 ,

What I wanted to say is that all the community ideas, suggestions and proposals for the game are important to me and they are going to be forwarded to the Studio. This way, they will be aware of the Community voice and sentiment and they can take your feedback into account. 

As commented earlier today, the Studio will be sharing with us soon an Official communication in which we will get to read and understand the reason behind the changes applied. 

Once again, thank you for being here and for all your feedback. Stay tuned.

Page 45

Pounawea said:

Dear community,

I'd like to confirm that today we won't be publishing the official announcement. 

To answer @LuckyMe1189 comment, yes I will. 🙂   I'm trying to centralized all comments and feedback related to this topic here, so the official announcement will be published n this discussion thread, or at least I'll share with you a direct link to check the out.

Stay tuned. 

Page 48

Pounawea said:

Hello everyone,

We are still working together with the Studio and, for now, I cannot confirm yet whether the official communication will be published today or not. 

I'll keep you posted!

I wanted to thank you all once again for sharing your opinions, your feelings with us and also thank everyone's efforts for keeping this discussion calm and respectful.

Page 49

Pounawea said:

Dear community,

As commented early this morning (on this side of the world 🙂), we are still working together with the Studio and we will most likely get an official communication published in the forum next week. I'll keep you posted, but for now, I would also like to say that there are no plans to undo this change in the game.  

I know I'm repeating myself a lot, but I really appreciate everyone's efforts for keeping this discussion calm and respectful. Please keep on doing it! 

Have a delicious day and see you around the forum.

Page 58

Pounawea said:

Dear community,

Warm welcome to all newcomers! 

Your feedback is very much appreciated, it helps us understand how this change is affecting already your player experience. Did you guys start changing your strategies and the ways you used to play the game? If yes, please share it with the community. Keep your feedback coming  

On another hand, to @WatchMEcRush21 comment and others, we are still in conversations with the Studio. As soon as we have it, the official announcement will be posted in this community. 

Have a delicious day 🙂

Page 59

Pounawea said:

Hello @TurboTim66 and @Ledalasvegas, 

As I commented in previous posts, I totally understand the frustration caused by this change in the game. As you might know, I recently joined this community and I'm still getting to know things about the game and, most importantly, about you, our players.

Your different game experiences and your feelings when playing the game are very important to me. Every one and each of us can play and strategize in a completely different way and this is what I aim to understand. During these days that have passed, some players might have tried to change/adapt the way they play to this new scenario, some might have already quit. Other players, perhaps, might have decided to wait until the official announcement is released. We have a big community & forum members (growing!) of Candy Crushers and I want to know from all of you so I can represent your voice and sentiment better. 

I understand the situation is extremely sensitive and I totally understand that you might quit the game because you fully disagree with the latest changes brought to the game. This discussion is very difficult, there are a lot of emotions and tension involved.

At the same time, your frustration, disappointment, and concern about the final decision of the team cannot lead to disrespectful comments to my persona, nor to the people working here and nor any member of this community. Insults are not welcome in this community.

That being said, I'll insist on that part again, as soon as we have the official announcement, I'll be posting it here. 

Thanks a lot everyone and have a delicious day.

 what makes this game infuriating?

Losing a level with 1 Jelly Left because there is no match
available to clear it and no Lollipop Hammer to whack it.