Hi @nedadini We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊
According to your screenshot I see your game is not fully connected to the server. I will need some more information to answer you so please help me with the correct informations.
What device you're using for the game? What is app version?
Did you connect the game to Facebook or the Kingdom?
Let me know, I'll ask you to do some troubleshooting checks.
Hi, my phone is Andrud, the model is the Galaxy SM-M105F I don't have the game on Facebook I don't know the version of the game and the program I just updated the game Thank you very much for helping me