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nedadini
nedadini Posts: 37

Level 3
in Support 

Hello i did it but my actions have not worked since i bought my new phone so i haven't saved even recent games
I don't know what to do, please help me

Answers

  • Spinnifix
    Spinnifix Posts: 25,430
                                                                      Hi there!

     You save your level by going to your rank. and then down on progress.


     Good luck





  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Hi @nedadini
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

    According to your screenshot I see your game is not fully connected to the server.  I will need some more information to answer you so please help me with the correct informations.
    What device you're using for the game?
    What is app version?
    Did you connect the game to Facebook or the Kingdom?
    Let me know, I'll ask you to do some troubleshooting checks.
  • nedadini
    nedadini Posts: 37

    Level 3
    Hi, my phone is Andrud, the model is the Galaxy SM-M105F
    I don't have the game on Facebook
    I don't know the version of the game and the program
    I just updated the game
    Thank you very much for helping me


  • nedadini
    nedadini Posts: 37

    Level 3

    My Kingdom is not active in the game

    When I open, nothing shows up

Hey! Would you like to give us your opinion?

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