Question

Do you sign in with Facebook currently? That should save your progress and whatever device you use to play you will have your game progress available as long as you sign in while playing.
The same will happen if you sign in with a king.com account. 
Many like to use Facebook because they play with friends that play.

These are the two screens I'm referring to for signing in. You have a King.com account because you're able to post your question. 😊

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First click Retrieve your Progress then choose how to sign in

Are you saying that you've tried to play and it didn't save your progress while you were signed in?
I need you to tell me what platform you're playing on, Android, IOS, PC?
It's never a bad idea to go to settings and do a Clear Cache as well as a Force Stop.
Do NOT Clear Data.
This will eliminate some problems with syncing and give you a clean slate, so to speak. As long as you do not Clear the Data you will not lose anything.
I'll show you with screenshots, the two things I do when I'm not synced.

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Click OK

Hola,
Quiero que mi perfil sea con mi Facebook, sigo los pasos, pero solo regresa a la pantalla inicial, ingreso a jugar...  aparece un perfil que no es mi Facebook, cerré y volví a ingresar... desinstale la App y la volví a descargar, pero aún no me deja..
Help me!