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Entered wrong email when set up account and forgot password
Megan_Turner
Posts: 1 Newbie
in Support
When i set up my candy crush account I accidently typed in one wrong letter in my email. I got a new phone and I want to play candy crush but I dont have any of the saved progress on my account. I tried to log into my account but I cant remember my password. When I press "forgot?" By the password it tells me that it sent me an email but that email account doesnt exist.
Answers
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Hi Megan, sorry for the delay in responding but thank you for writing us here at King Care. Are you still having this issue? I am wondering if you set up a Kingdom account then maybe it might sync somehow. Read the tip here to see if it helps you resolve it:
https://care.king.com/en/blog/article/how-to-create-and-sync-a-kingdom-account
If it doesn't then once you set up that Kingdom account with the correct email address and password, I would like you to please get the ID # and here is a blog to help you with that:
https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
Then please write back here with that ID # and I can elevate this to a King Admin who will write you here privately. Do you remember what level you were at? Because they will need that information too.
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