Why aren't my free "extra time" prizes not working?Trying to get this question answered for a year

youdontknowme66 · January 2020

I get frequent rewards of bonus time, 15 min, 45 min, 60 minutes and they NEVER work! It always says I have no more lives after 5 games, regardless of my "free 60 minutes" I received. How can I fix this?

firebombmarkus · January 2020

Hi @youdontknowme66 and welcome to our adorable Community 😊 Can you please tell me which device and OS are you using for playing this game? It's very important that your game is on the last version so please check out if it is up to date.

youdontknowme66 · January 2020

Windows 8.1 PC. And how do I check if it's up to date? Thank you

firebombmarkus · January 2020

You are welcome @youdontknowme66 Are you playing on Facebook, king.com or through Windows app?

youdontknowme66 · January 2020

I'm playing off the facebook app on my Windows pc

firebombmarkus · January 2020

@youdontknowme66 Here are the troubleshooting steps you might want to try.

https://community.king.com/en/blog/discussion/247354/is-your-game-crashing-or-not-loading-on-pc-facebook#latest

Let me know if this helps.

Why aren't my free "extra time" prizes not working?Trying to get this question answered for a year

Answers

Categories