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Not receiving rewards after winning challenges.
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I won the weekly colour bomb challenge but could not collect the reward and also won the weekly race and it wouldn't let me collect the reward again. I spent a lot of time trying to be first and not to be rewarded is disheartening. Also I've started level 3470, which social media says there's 30 moves but I am only getting 20 and have found it impossible to complete.
Answers
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Hi @walzo1965 and welcome to our Community 😊 Do you have screenshots of your game? It would help us a lot if you have it and we would better understand how to help you.
As for your level, the amount of moves changes indeed. The studio is always working on levels to make them more fun and challenging. If you saw videos with 30 moves, they were probably recorded as soon as the level was released. You can read more about it in this post https://community.king.com/en/candy-crush-saga/discussion/249891/has-your-level-changed
You can watch the video for your level on the link below. It has 20 moves and detailed explanation on how to approach the level.
https://youtu.be/WArwfdTCnlM
I hope this will help you. Have a wonderful day 🤗 -
Thanks a lot @firebombmarkus
@walzo1965 I am really sorry that you did not receive your rewards. I have now added some goodies to your account as a gesture of goodwill.
Happy crushing!
