Myself

Myself81 · January 2020

I played this game with my Facebook account now I have a new Facebook and a new phone how can I keep my level from the first Facebook account

Sukanta_Biswas · January 2020

Hi @Myself81
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😉

The game cannot be transferred according to the T&C of the game, that is, since you synced the game to a Facebook, the game cannot be transferred to another Facebook. You need to continue the game through your old Facebook ID.
But if you have a problem with previous Facebook (Blocked), let us know.
I will give you all the help and proper advice to get back to that level on your new Facebook.

Myself81 · January 2020

My old Facebook is not available anymore that's why I try to get my level to the new one

firebombmarkus · January 2020

Hi @Myself81 and welcome to our adorable Community 😊 Just to add up to what @Sukanta_Biswas said, it's possible to do it, you just need to follow the instructions on the link below.

https://community.king.com/en/candy-crush-saga/discussion/comment/565869/#Comment_565869

Let me know if this helped. Have a wonderful day 🤗

beamminghippy · January 2020

I was on level 971 and lost my spot .can you help me. And git back on my track.

firebombmarkus · January 2020

Hi @beamminghippy and welcome to our adorable Community 😊 I am so sorry this has happened to you. Please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest

Let me know if you need more assistance. Have a wonderful day 🤗

Myself81 · January 2020

It's not working when I change from Facebook to the email address its starting from level 1 again

firebombmarkus · January 2020

@Myself81 You need to sync your King and Facebook account. Please follow the steps on the link below.

https://community.king.com/en/blog/discussion/248899/create-a-king-com-account-and-sync-it-with-your-facebook-game-instructions-for-pc#latest

Note that this can be done only on your PC or if your mobile browser supports the desktop mode. Let me know if it worked or if you need more assistance. I am looking forward to hearing from you again.

Myself81 · January 2020

It's a problem because the old account on is deactivated noe
I guess I ll delete it the game and look for another game to play am not in a mood to score All the levels again

firebombmarkus · January 2020

@Myself81We don't solve these issues here in the Community, hence I will ask you kindly to fill in the contact form here https://soporto.king.com/support

Fill in all the blank spaces and make sure you are choosing the correct topic (Problems with my game) and subtopic (Game didn't save). Once you fill it in, you will receive an automated email message. You need to reply to that message and explain your issue. If you don't reply to it, they won't reach you at all.

Please let me know if you need assistance. Thank you for your understanding. Have a wonderful day 🤗

Myself

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