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Purchasing Problem and Pissed
nanachris101
Posts: 1
Level 1
in Support
How many of you out there have attempted to make a purchase for items to use in the game where your money was taken out of your bank and received nothing in items. Reported it and was told I would hear back in 72 hours ... whats this? It only took them a second to take it out of my account . Pass the word on and dont make any puchases ... they dont care , its their way of getting money without giving you what you paid for !!!!
Answers
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Hello @nanachris101 A Warm Welcome to the Candy Crush section of our friendly King Community
I am very sorry to hear that you have not received your purchased items!! Strangely, yesterday, I have seen few more complaints about not receiving their purchased items into their games!! Not sure why!! But, you do not need to worry and you can contact the King Player Support Team and get help
This Community Team does not deal with any purchase issues as the inquiry includes your personal details and this is a public forum!
Hence, you will have to contact the "Player Support Team" through this link https://soporto.king.com/contact
** While filling out, enter the TOPIC as "Problems with Purchase";
and the SUB-TOPIC as "Purchased Items not Received";
Explain briefly about the issue and Submit the form.
NOTE: Along with above details, make sure to enter the Game Name correctly! After sending the complaint, you will be receiving an automated email as acknowledgement. If you have not heard from them within 3 days, send a reply to that automated email you have initially received.
Hoping for the Best! Have a great rest of the day/evening!
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