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Levels not Syncing

Caz46
Caz46 Posts: 11

Level 2
in Support
Hi,

I have signed in using Email on my iPad as well as my Galaxy S10, but the levels do not sync. I am on level 2256 on my iPad but it is only showing level 6 on phone. I have uninstalled and reinstalled the app on my phone but still no different.

Please help as I do not want to loose my levels.

Thanks
«1

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hi @Caz46
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

    Would you please check me and tell me if you have the same avatar on both your devices?
    Or show me a screenshot from both devices.😊
  • Caz46
    Caz46 Posts: 11

    Level 2
    Hello Sukanta,

    Yes both avatars are the same, see attached head image. FYI if I update my personal details I.e. name this update automatically shows in both devices.
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Caz46 said:
    Hello Sukanta,

    Yes both avatars are the same, see attached head image. FYI if I update my personal details I.e. name this update automatically shows in both devices.
    I wanted to see a screenshot of the game map.😊
    Same as 👇


  • Caz46
    Caz46 Posts: 11

    Level 2
    Oh, OK. I have attached an image of both maps. Hope this is OK. Thanks
  • Caz46
    Caz46 Posts: 11

    Level 2
    Hello @Sukanta_Biswas

    Are my images above what you were asking for?

    Thanks
    Caz
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Caz46 said:
    Hello @Sukanta_Biswas

    Are my images above what you were asking for?

    Thanks
    Caz
    I wanted a screenshots of the game map, you gave the wrong picture. To give you an idea I gave a screenshot above.👆
  • Caz46
    Caz46 Posts: 11

    Level 2
    Sorry. Third time lucky.

  • Caz46
    Caz46 Posts: 11

    Level 2
    Hello @Sukanta_Biswas do my fresh images help?

    Thanks in advance.
    Caz
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Caz46 said:
    Hello @Sukanta_Biswas do my fresh images help?

    Thanks in advance.
    Caz
    If you were saving the game to Facebook then check out Troubleshooting below.

    When you give an app access to your Facebook account, that access expires after 90 days. The app then loses access to your account, which may affect your progress and friends list.

    You can check which apps are active, expired or have been removed from your account by clicking this link: https://www.facebook.com/settings?tab=applications

    If the game is listed as ‘expired,’ it means your friends list and progress may not sync with the game.

     

    Click ‘Renew Access’ to reactivate the app’s permissions.

    Let me know.

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,121

    Hi @Caz46 !

    I can see that there is a connection issue in the game since the Gold Bars do not load up properly.

    image.png

    Try with deleting and reinstalling the game on your Android device and connect again to your Facebook and see if it connects properly so the Gold Bars and levels load up.

Hey! Would you like to give us your opinion?

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