Hi @EH11 and welcome to our adorable Community 😊 As @Spinnifix said, there is the main thread regarding this topic. You can give your feedback there. But first, check if your connection works well and make sure that your game is up to date. We need the screenshot of your level and your user ID. Once you have them post it on the main thread. If you don't know where to find it, follow the instructions below.
Please use only the English language. This thread will be closed now due to the rules of the Community. Thank you for your understanding. Have a wonderful day 🤗