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valerie67
valerie67 Posts: 28

Level 3
in Support
hello this is 2 days that I do not receive more lives from my friends
«1

Comments

  • Spinnifix
    Spinnifix Posts: 25,430
    Hello and welcome

     ☺


    Your friends may not be playing at the moment. I don't always get life either. I hope this helps you further!!!


    ♥


     Nice day
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Hi @valerie67
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

    We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.
    What device are you using for the game?
    What your Game app version?
    Are you playing the game on Facebook or in the Kingdom?
    Let me know, I'll ask you to do some troubleshooting checks.
  • valerie67
    valerie67 Posts: 28

    Level 3
    hello i play on computer with facebook
  • valerie67
    valerie67 Posts: 28

    Level 3

    also impossible to send lives to my friends
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    valerie67 said:

    also impossible to send lives to my friends

    You can check which apps are active, expired or have been removed from your account by clicking this link: https://www.facebook.com/settings?tab=applications

    If the game is listed as ‘expired,’ it means your friends list and progress may not sync with the game.

     

    Click ‘Renew Access’ to reactivate the app’s permissions.

    Check again & let me know.

  • valerie67
    valerie67 Posts: 28

    Level 3
    everything and normal my game and active and it's been 2 days impossible to send the life that my friend asks me she comes back every time
  • valerie67
    valerie67 Posts: 28

    Level 3

    hello it's been 4 days impossible to send the lives that my friends ask me she comes back every time
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    valerie67 said:

    hello it's been 4 days impossible to send the lives that my friends ask me she comes back every time
    Give me the information I wanted from you and I will report your problem to my team.😊
  • valerie67
    valerie67 Posts: 28

    Level 3


    I use the game on Facebook

    I connect the game on Facebook

    I don't use the app version

  • valerie67
    valerie67 Posts: 28

    Level 3


    hello it t 10 days possible to send the lives that my friends ask me it comes back every time




    I use the game on Facebook


    I connect the game on Facebook


    I don't use the app version

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