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Thanks @KirstyKitch !
Those iPads should definitely be able to run the game perfectly.
We have no issues with the game from our side nor other players have been reporting any similar issues, so a reinstall of the app should help.
Have you made sure the memory on the device is not full or nearly full and also that the iOS is updated to the latest version?
Thanks for your reply Crazy Cat Lad.
I can confirm that I have already tried a reinstall of the app on my old tablet (which is an LG model). I have also installed it on the brand new iPad and have tried installing it on my husbands's iPad too. It doesn't load up on any of the devices.
I can also confirm that all 3 of the devices have got plenty of memory available, and they have the latest iOS versions.
I think it must be some kind of problem with my account (I log in via facebook) but I just can't seem to see what the problem could be, particularly because, on the new iPad and on my husband's iPad, it stops loading before I even get to the stage of logging in via facebook.
There is also the fact that I am still able to load the game on my iPhone, which I don't understand, especially as my mobile phone and both iPads are all linked to one apple account and sync with each other.
It was working absolutely fine on my LG tablet the last time I used it (a couple of weeks ago) but when I tried to log in early last week, it just stopped loading.
Are you able to check to see if there are any issues with my King game? Although again, I'm not sure how there could be given that I can still access it on my phone!
Many thanks.
Kirsty
Last week I had to delete Alpha Betty Saga and Candy Crush Friends from my iphone and Ipad and remove the Facebook connections. I reinstalled Candy Friends an reconnected with Facebook and the games work fine. I also reinstalled Alpha Betty Saga, but after the 'King' screen opens up then displays 'Loading' the app crashes on both the iphone and ipad. I was able to connect to Facebook from within the game on Facebook, but the app still crashes. I have reinstalled and app and restarted both the ipad and iphone, but the game still won't complete loading so that I can play it again. My Facebook user ID for Alpha Betty Saga is: 10153558338162229.
Hello @sjsher A Warm Welcome to our friendly King Community 🙂
I am very sorry to hear that the game is not loading on both of your Apple devices!! I am also playing the game on iPad, and it is loading without any issue!!
I can suggest for trouble-shooting steps, but they might not help as you have just reinstalled the App and they should be bug free!!
I will tag our Alpha Betty game In-charge @Crazy Cat Lad to help you out and suggest you what to do resolve the issue!
Hope everything works out and you will have fun again with creating your words 🤗
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Hello @lilss727 Hearty Welcome to our friendly King Community 🤗
If you don't mind, few questions for you please...
(1) What game are you having this issue in;
(2) What device are you using to play the game;
(3) If using PC, which Browser are you using?
(4) Are you playing on King.com?
(5) Are you logged in through Facebook OR Kingdom account?
(6) What is happening in the game? Is it just stuck on "Loading" screen? Can you provide a screenshot?
** Please type your reply in the black dialogue box located below, and provide all above needed details. Also, any other details you can think of! The more details you provide about the issue, the better it will be for us and for the Team to help you with the issue.
Talk to you soon! Have a great rest of the day/evening!