Game not loading/ keeps crashing on iPhone/ iPad

lilss727 · February 2020

I am playing Alpha Betty. I am trying to play through the app that is downloaded to my iPhone. I don’t play on my computer I’m signed in through Facebook I believe. When I open the app as soon as it goes to load it closes down

its one of my favorite games. Hope they fix it soon

Crazy Cat Lad · February 2020

@KirstyKitch @lilss727 @sjsher @abe_coffee @PummyRaj

I merged all your comments to this same thread since you have the exact same issue.

I have reported this to the Game Team and see if they can find what is going wrong.

I will post any updates on this here. Thanks for your patience!

pitterpatterlga · February 2020

iPhone 11 Pro here. Game crashes as soon as I load it. Has happened since yesterday. I did all the steps suggested online. All other King or saga apps work fine. I’m very sad :(

pitterpatterlga · February 2020

I can post a video shot of how it’s acting if I can be provided an email address. The video is not linking here for some reason.

xbrettcx76 · February 2020

I have been playing Alphabetty saga off and on for years. Always on an iPhone and recently an iPad. It feels I a little better to see that I’m not the only person having the crash issue on both devices. I have done all the protocols previously stated. Deleted all info from Facebook. Deleted and reinstalled. Still nothing will allow the game to load. King screen comes up, says loading, and just quits. This all in the last week.

KirstyKitch · February 2020

Hi,

I don't know if this is needed or not to get the loading again on my iPad but my User ID is 6460236341.

Regards.

Crazy Cat Lad · February 2020

Thanks @KirstyKitch!

The issue is still under investigation.

KirstyKitch · February 2020

Hi Crazy Cat Lad,
Just to let you know that my Alphabetty game is now working again on my iPad so thank you for all your help.
Kirsty

Crazy Cat Lad · February 2020

Wow! Fantastic to hear that @KirstyKitch!

Please let us know if you experience any further issues or have any questions.

Game not loading/ keeps crashing on iPhone/ iPad

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