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Won’t recognize completed level

aladk64
aladk64 Posts: 2

Level 1
in Support

I have completed level 4545 three times but it shows as unfinished and will not give me the bars in my bag for that segment. Shows as 14/15 completed. How can this be resolved?

Answers

  • candylover9
    candylover9 Posts: 101

    Maybe that was the final level

  • Lady_Choo
    Lady_Choo Posts: 26,068

    Hi @aladk64 and welcome to the community. Could you please add a screenshot of the level and we will see if we can suss it.

    Could you also add the device you are playing on and check for updates in the store, thank you :)

  • Lady_Choo
    Lady_Choo Posts: 26,068

    @candylover9 even if it was the final level, it should still show as completed. There is something preventing that 😉

  • aladk64
    aladk64 Posts: 2

    Level 1
    62FE5ABD-A089-4756-BEB5-32B060C6F6AC.jpeg
    117B6D1F-CC16-4756-8903-437E14C49520.jpeg

    I’m on an iPad and it is up to date. Just completed another episode and it is doing the same thing. Shows 4568 with 2 stars but says I only completed 14/15 levels. Arrrgh.

  • Lady_Choo
    Lady_Choo Posts: 26,068

    Aha, thanks for the added info. I am going to ask our Superstar expert @Elsa if she can help you on this one as she knows everything there is to know on it. It might be something they are aware of already but she will let you know :)

Hey! Would you like to give us your opinion?

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