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No rewards after completing the Chocolate Box

Posts: 12

Level 2

edited February 2020 in Support

I have completed one of every colour and it says click to get prize nothing happens. I did it again and the same things happening every time.

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Best Answer

  • Posts: 14,124
    edited February 2020 Answer βœ“

    Hi Candycrushers!

    There was some fixes released to the Chocolate Box in a recent update, please make sure to have the latest update installed to get all Chocolate Pralines in order!

Β«13

Answers

  • Posts: 1

    Level 1


    I have completed chocolate box after chocolate box after chocolate box why haven't I gotten the rewards

  • If you have completed the entire box with all four colors of the candy by completing the tasks assigned to each color and have not been rewarded, you need to report the issue by using the Contact Us link at the bottom of the this screen. Give them details in the form, it's very easy to fill out. They'll respond to you directly via email and are very good at getting back to you quickly.

    Hopefully they can help or fix it if it's a glitch. 


    ✌😎

  • Posts: 25,429

    Hello and welcome to this community


    I'll give you a link:


    https://community.king.com/en/blog/categories/blog-posts

    Please look after your device and the problem. If it doesn't help you any further, I will send you to support:



    This will take you to the contact form. Please enter your language. Please note that everything is spelled correctly (this is important): and send it. You will then receive an automatic email. Please reply and describe Submit your request, and be patient for the answer. If you don't get an answer after 3 days, please try again.


    Good Luck

  • Posts: 12

    Level 2

    I have checked the above and all is fine. Sent support a message received a reply saying we will be in touch haven't had anything else and it's still happening.

  • Posts: 772

    Hi @Essie1973 Just keep clicking it, all day if you have to. You may be surprised at the results!!!

    https://community.king.com/en/candy-crush-saga/discussion/comment/553594/#Comment_553594

  • Posts: 12

    Level 2

    Thanks for telling me this. When you click great does something come up to tell you what rewards you have received. Nothing comes up on mine just goes straight back to the map.

  • Posts: 1

    Level 1

    I have completed the chocolate box twice and never received the rewards.

  • Posts: 772

    @Essie1973 No, after you click "Great" there are no further screens but the extra colourbomb striped/wrapped and lollipop hammer(s) will show in your backpack. Since the 'fix' I only now get one of each.

  • Posts: 14,124
    edited February 2020 Answer βœ“

    Hi Candycrushers!

    There was some fixes released to the Chocolate Box in a recent update, please make sure to have the latest update installed to get all Chocolate Pralines in order!

  • Posts: 12

    Level 2

    @Flanje Okay perhaps I am getting them then might be worth posting a suggestion for the developers.

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