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I am getting multiple requests for lives (4 at a time) from the same person. They automatically reload as soon as I accept. It doesn't allow me to bypass or not accept.
This is now fixed and an update for this is being rolled out!
Please make sure to update the app to the version 1.71 that has been released on all devices.
Check here if you need help with updating the app.
If you play on Facebook or via the Windows app on a computer the game updates automatically. However, if you keep experiencing this issue on these platforms, then clear the cache and cookies on your browser if you play on Facebook. On Windows 10, please make sure the automatic updates for apps are enabled.
Hi guys!
The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.
Some of you are able to send out Lives and requests, but they are not going through the system.
This is being looked into and a fix for this will come in a forthcoming update of the game.
I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.
Thanks for your patience!
Hi and welcome @francesca_micucci
There is a known issue. If you go to the support page HERE there is an announcement which is usually near the top.
Redbonebeauty1 said: I don’t even know how to add or request friends. HELP!!!
The mailbox is creating some issues from past couple of weeks. The Lives will not be sent and those messages will not get cleared from the mailbox either!! Some players are able to send out Lives and requests, but they are not going through the system.
The issue was already escalated to the Candy Crush Studio and they are looking for a fix! Hopefully, it will be here with the next update
Here is the main thread where all the players are discussing about the same. Please head there to keep an eye on the issue and also,may be participate in the discussion ---> "Issue WITH Lives"
Hope this made sense and clarifies! Hope the issue resolves and we can have fun in the game again!
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
