Not receiving my gold bars

Allie928 · February 2020

So yesterday I paid for the $7.99 50 gold bars package and the money came from my account yet I didn't receive it. I waited probably 5 or 6 hours and thought maybe they had technical issues earlier I'll request a refund and do the $1.99 to see if it's fixed. Again I still have not got my gold bars. 60 all together. Google play denied my refund request for whatever reason so I basically just wasted basically $10 now I am scared to try again cause if it does it again I may get mad. $10 is not much but for a single mom it adds up. Not often I have extra money to play with.

Osamaosos · February 2020

This is a crazy joke

beth01011954 · February 2020

I have had the same experience. It happens to me and is incredibly frustrating. Sometimes I get to the end of a game and am really close to beating the level. So I buy additional bars to continue. I go thru the whole process, and at the end, the game closes on me. Now I have lost the level, lost the life, lost my money, never received the bars and have to restart the game. Doesn't happen every time, but it did this morning and I'm done with buying gold bars. I am playing Candy Crush on an Amazon Kindle if that matters. It's really, really frustrating, and I can't afford to keep losing money.

Spinnifix · February 2020

Hello and welcome to this community

I'm sorry if you have a problem. I would like to help you.

Please go to this link.

https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase

If this does not help you, then please here:

To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

https://soporto.king.com/contact

If you play on an app, please go to Settings - App - Store - Deatials and there is an email address. Write the email there and explain your problem with the data. You will then receive an automatic email and do everything again. And send it. Good luck

Help Center:

https://www.help.king.com/hc/en-us#%20

Please enter your language and game in the top right corner!

Good Luck

Not receiving my gold bars

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