Life requests stay in mailbox/ Lives do not get sent or received

This is now fixed and an update for this is being rolled out!

Please make sure to update the app to the version 1.71 that has been released on all devices.

Check here if you need help with updating the app.

If you play on Facebook or via the Windows app on a computer the game updates automatically. However, if you keep experiencing this issue on these platforms, then clear the cache and cookies on your browser if you play on Facebook. On Windows 10, please make sure the automatic updates for apps are enabled.

Hi guys!

The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.

Some of you are able to send out Lives and requests, but they are not going through the system.

This is being looked into and a fix for this will come in a forthcoming update of the game.

I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.

Thanks for your patience!

All comments

JethrinaBodina

georgeanno said:

I open envelope, accept them, they disappear but do not go to life counter to use. Happening repeatedly on iPad. I am getting annoyed. Takes awhile to request and receive then don’t get to use.

This is a known issue that's being addressed by the Support Team. They're preparing to release the fix for it. When it's ready an update will be issued. It's advised that you have your device set to update automatically. There may be an announcement as well. Lots of players have been writing to ask about the issue.
Try to be patient, it will be fixed soon!
You can read more about it by clicking the link in the red box at the top of this page. The one that says "Read Before Posting". It has a list all of the known issues.

Hi @Patti52
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🙂

Lives problem is a known issue.
Our technicians have now isolated the cause of the fault and are creating a fix which will be available in a game update, version number (1.171), coming soon.
Please make sure that you have your device set to automatically update apps, so it can be downloaded as soon as it becomes available.🙂

Hi @georgeanno
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🙂

Lives problem is a known issue.
Our technicians have now isolated the cause of the fault and are creating a fix which will be available in a game update, version number (1.171), coming soon.
Please make sure that you have your device set to automatically update apps, so it can be downloaded as soon as it becomes available.🙂

Mindig ugyanattól az 1 baráttól jönnek kérések,hiába küldöm el ugyanúgy visszakerül a borítékba.Javítanátok?Köszi.

Írja le megjegyzését

Patti52

It has been months!!! I cannot send/receive lives!

georgeanno

I open envelope, accept them, they disappear but do not go to life counter to use. Happening repeatedly on iPad. I am getting annoyed. Takes awhile to request and receive then don’t get to use.

Hi @leela1234
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🙂

Lives problem is a known issue.
Our technicians have now isolated the cause of the fault and are creating a fix which will be available in a game update, version number (1.171), coming soon.
Please make sure that you have your device set to automatically update apps, so it can be downloaded as soon as it becomes available.🙂

Hi @mpersich924
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🙂

Lives problem is a known issue.
Our technicians have now isolated the cause of the fault and are creating a fix which will be available in a game update, version number (1.171), coming soon.
Please make sure that you have your device set to automatically update apps, so it can be downloaded as soon as it becomes available.🙂

leela1234

Still have same problem as of this morning

https://community.king.com/en/candy-crush-saga/discussion/279338/sending-and-receiving-lives-known-issue-updates#latest

Hi @kfdover
Welcome back to the Friendly King Community's Candy Crush Saga forum.🙂

Lives problem is a known issue.
Our technicians have now isolated the cause of the fault and are creating a fix which will be available in a game update, version number (1.171), coming soon.
Please make sure that you have your device set to automatically update apps, so it can be downloaded as soon as it becomes available.🙂

kfdover

could you Please stop allowing friends to ask for a life? We are unable to send them and they just keep stacking up in our mailbox. We send them and the come right back!! Fix the issue or make the option unavailable PLEASE

mpersich924

When I send lives to people, the requests will not drop from the list. I now have 38 requests to send to people and they won’t clear from the list. Is this a bug?

Spinnifix

Hello and welcome to this community

Unfortunately, this is a problem. Please go to this link, you will get the answer!

Good luck

Jacqie

The same person is asking me lives like 20 times a day. In real she ask me just once a day. I never receive 😏

Hi @Icandyr @meechbell
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🙂

Lives problem is a known issue.
Our technicians have now isolated the cause of the fault and are creating a fix which will be available in a game update, version number (1.171), coming soon.
Please make sure that you have your device set to automatically update apps, so it can be downloaded as soon as it becomes available.🙂

meechbell

It's doing that for me too I think there just they old messages it happens all the time with me

Icandyr

I'm adding first lives but it keeps giving me the same people to send them lives I'm not received lives

Liisa01

The same with me! I get 30 requests which i send but none for myself!!! Even though ive watched them send to me!!!

Nebojsa_Petric

Image: https://us.v-cdn.net/6030983/uploads/editor/po/94jz9zu002nr.jpg

Accepted answers

Hi guys!

The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.

Some of you are able to send out Lives and requests, but they are not going through the system.

This is being looked into and a fix for this will come in a forthcoming update of the game.

I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.

Thanks for your patience!

This is now fixed and an update for this is being rolled out!

Please make sure to update the app to the version 1.71 that has been released on all devices.

Check here if you need help with updating the app.

All comments

georgeanno

I open envelope, accept them, they disappear but do not go to life counter to use. Happening repeatedly on iPad. I am getting annoyed. Takes awhile to request and receive then don’t get to use.

Patti52

It has been months!!! I cannot send/receive lives!

Írja le megjegyzését

Mindig ugyanattól az 1 baráttól jönnek kérések,hiába küldöm el ugyanúgy visszakerül a borítékba.Javítanátok?Köszi.

https://community.king.com/en/candy-crush-saga/discussion/279338/sending-and-receiving-lives-known-issue-updates#latest

JethrinaBodina

georgeanno said:

I open envelope, accept them, they disappear but do not go to life counter to use. Happening repeatedly on iPad. I am getting annoyed. Takes awhile to request and receive then don’t get to use.

JethrinaBodina

vegzet59 said:

Mindig ugyanattól az 1 baráttól jönnek kérések,hiába küldöm el ugyanúgy visszakerül a borítékba.Javítanátok?Köszi.

Hi vegzet59
Thank you for posting. In the Candy Community only English is used. Please translate your post so we can read and respond to you.

queencarrie

Has the issue of the lives leaving the inbox been fixed? Or does anyone know when the new update will be for IOS?

georgeanno

I’m sorry I find this site difficult to navigate and figure out what is going on Thanks for your reply.

PummyRaj

Hello @queencarrie, Hearty Welcome to our friendly King Community

I am sorry to say that the "Lives" issue in the Candy Crush game was not cleared yet and update was not released.
But the team is working very hard to fix the issue and they will be sending the update very soon! But, unfortunately, it is taking longer than expected!

Here is the main thread for you to keep an eye for updates and/or any news you can find out ---> "LIVES Issue in Candy Crush Saga"

Since I am directing you to the main thread, this post will be closed now as the Team would like to keep all the complaints and comments in a single thread.

Thank you very much for understanding! Have a great week ahead

King_admin

This discussion was created from comments split from: #TheCrushIsReal - Exclusive chance to appear in Candy Crush!.

socks22

Why do i keep getting lives requests from friends who havent sent requests

Spinnifix

Welcome to this community

I will give you a link: please go there and you will find the answer !!

☺ Good luck ☺

debs0630

The past few days when I try to use lives that have been gifted by friends they just disappear when I try to use them. It does not do it all the time but has done it about 5 times now. It has done it on my candy crush game on my laptop version and also my phone app version.

corinnefisher08

Every time I log in to play, several times a day, I have 10+ notices of 1 friend asking for lives. I have sent numerous times since this started, but there's no way she is asking for 10 each time. Every time! Earlier, a 2nd person started accumulating a tally for same request. Please fix! It's annoying for certain people, like me! Thank you

AbhinavSargar

Hi @debs0630

Welcome to the Community,

Sorry to know about your Problem on Lives.

Try Playing The Game on King.com.

To Save Your Progress, login into King Account.

If this doesn't help then @Community_Team @Pounawea @Crazy Cat Lad @PummyRaj @bearwithme @Spinnifix @Werner_Cichy will help you further.

I hope your Problem gets Solved.

Have A Nice Day!

shawna14

I agree, I have to clear out 80ish life requests several times a day!!!