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How do I update my game? I can't send or receive lives and so I can't advance to next level. Thanks

DebMac
DebMac Posts: 1

Level 1
in Support
How do I update my game? I can't send or receive lives and so I can't advance to next level. Thanks

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Hi @DebMac
    We would like to welcome you to the king community. Thank you so much for being willing to joining 😊

    Of course I want to help you, but you need to give me some more information.If I get the right information from you, it will be easy for me to help you. Most likely, your game is not connected to a server, so you are experiencing this problem.
    What device you're using for this game ?
    Show me a screenshot.
    Please let me know.. 

  • bevscastle
    bevscastle Posts: 2

    Level 1
    Not getting from Inbox. I am on my phone . I can't play. With not getting neighbors to send me life
  • mwatts58
    mwatts58 Posts: 2

    Level 1
    How to get updates? 
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    mwatts58 said:
    How to get updates? 
    What device you're using for this game ? Android / iphone ?

  • mwatts58
    mwatts58 Posts: 2

    Level 1
    I use iPhone 
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    mwatts58 said:
    I use iPhone 
    Check app update here.
  • bevscastle
    bevscastle Posts: 2

    Level 1
    I use android phone
  • heatharayne
    heatharayne Posts: 4

    Level 1
    I am having this same problem
  • Flanje
    Flanje Posts: 772
    Hi @heatharayne Visit Google Play Store and search for Candy Crush Saga. The icon looks like this:

    Or you can go into settings, apps then CandyCrush Saga and update from there but Do not click Clear Data or your boosters will be lost.
  • ozashi
    ozashi Posts: 1

    Level 1

    Level 2

Hey! Would you like to give us your opinion?

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