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I am getting multiple requests for lives (4 at a time) from the same person. They automatically reload as soon as I accept. It doesn't allow me to bypass or not accept.
This is now fixed and an update for this is being rolled out!
Please make sure to update the app to the version 1.71 that has been released on all devices.
Check here if you need help with updating the app.
If you play on Facebook or via the Windows app on a computer the game updates automatically. However, if you keep experiencing this issue on these platforms, then clear the cache and cookies on your browser if you play on Facebook. On Windows 10, please make sure the automatic updates for apps are enabled.
Hi guys!
The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.
Some of you are able to send out Lives and requests, but they are not going through the system.
This is being looked into and a fix for this will come in a forthcoming update of the game.
I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.
Thanks for your patience!
Hello @lauriemlikescandy Hearty Welcome to our friendly King Community 🤗
By any chance, are you talking about the original "Candy Crush Saga" game? If so, there has been an issue with "Sending and Receiving Lives" feature from past few weeks! The lives won't be send, and even if we send, there will be multiple requests from the single player!!
The Studio team is already aware about the issue and trying very hard to resolve the issue and send a new update soon. But, unfortunately, it is taking bit longer than expected!
Here is the main thread for you to keep an eye for updates and/or any news you can find out ---> "LIVES Issue in Candy Crush Saga"
Can you please post back and confirm about the game! You can simply type in the empty dialogue box given below.
Thank you very much for your patience and understanding! Have a great rest of the day/evening! 🌸
Hi @Ah_Kwang
Lives problem is a known issue.
Our technicians have now isolated the cause of the fault and are creating a fix which will be available in a game update, version number (1.171), coming soon.
Please make sure that you have your device set to automatically update apps, so it can be downloaded as soon as it becomes available.🙂
If the whole King Community is facing the same problem I believe its King's responsibility to straighten with Facebook.
Can King please sort out with Facebook as I and my friends are facing the same problem. No point to King for pushing the buck
Hi @rlane0408
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊
Your question is not related to the game. You need to contact Facebook Support. 😎
Same here. I have now 300 request to help a friend that cannot be removed. Please help with correcting this glitch. All my friends are also facing the same problem
How can I block a friend for friend requests? I am getting 40+ at one time. It appears to be a glitch.
for In the last few days I am getting soooo many more requests for lives ( and also some lives) than normal all from same people normally do but they say are not sending that requests. It’s excessive. What is up?.
Hello @Beepo Hearty Welcome to our friendly King Community 🤗
I am sorry to hear that you are having this issue in your game! Unfortunately, there has been an issue with "Sending and Receiving Lives" in Candy Crush game.
The Studio team already knows about the issue and trying very hard to resolve the issue and send a new update soon. But, unfortunately, it is taking bit longer than expected!
Since I am directing you to the main thread, this post will be closed now as the Team would like to keep all the complaints and comments in a single thread.
Every time I log in I receive life requests that I have already granted. I know they are not new requests so why is it not deleting them from my mail? Does multiple requests from a single player only allow 1 request per time so the others stay even though I have selected them?
Hello @buffa and @liduvall Hearty Welcome to our friendly King Community 🤗
I am sorry to hear that you both are having this issue in your games! Unfortunately, there has been an issue with "Sending and Receiving Lives" in Candy Crush game.
Same is happening to me, I am getting 70 to 80 requests for live, but I am receiving none.
I'm getting like 70-80 requests
Who do I keep getting multiple requests for lives everytime I send out a request?
Hi @bobbeelee welcome to our community! Where are you playing the game - computer or mobile? What platform are you using - Facebook or King? We need more information to determine what's going on.
I am getting several requests for lives by one of my friends. She says she is not sending that many requests. I am guessing that the cache is not emptied when I accept them. What can I do to stop getting all of these requests?
Hello @DianeRR - welcome to our wonderful King Community. I am not sure what you are referring to. Are you talking about messages concerning lives? If you are the studio is aware of the issue and are working on a solution that will be included in the next game update. You can read more about it here.
🙄🙄🙄🙄🙄🙄🙄 been trying too figure out this for like 4 months now gets frustrating👍🤏just a little bit hahaha not enough to get upset. Would be nice to return a life to someone who felt like u needed one 😁
I check all for messages but the messages do not clear
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Yeah makes sense. Honestly that was just a thoughtless answer slightly related so I could get leveled up on here
Hahahaha. No worries. Have a good week.
Cheers. 🙏
Cannot send lives. Each time I come back to play, 15 send lives are still there.
I am showing 65 lives to send and it keeps going up. I try to send then turn game off then back on and it's all back again. I would love to clear these out.
But even with all of the friend lives request I do receive free lives myself.
Hello and welcome to this community
Please go to this link there you will find the answers.
Good luck
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
