Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Why do my gold bars keep disappearing in Candy Crush?
Answers
-
0
-
Rashmi
The exact same thing happened to me this morning when I checked my gold bars 10 had just vanished into thin air and I specifically remember not doing or touching anything that would affect my gold bars on my previous play I don't know why they keep disappering but it's annoying the hack out of me at the moment
0 -
Hi @Rashmi5 and welcome to our Community!"
Please email Player Support so they can check up what happened.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
If you don't play on a mobile device, then please use the Contact us in the bottom of this page. Remember to enter the exact same email that you use on the account related to the game when sending an email through the form.
0 -
My gold bars vanished! I had 94 gold bars and suddenly I have 8! This is awful, how can I get them back???
0 -
Please email Player Support so they can check up what happened.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
If you don't play on a mobile device, then please use the Contact us in the bottom of this page. Remember to enter the exact same email that you use on the account related to the game when sending an email through the form.
0 -
I am having this issue as well. I had 95 gold bars and now they’re gone. I just got a new phone and the gold bars disappeared on my new phone. But now I just won 5 more gold bars and it’s still showing as 0.
0
