Lost my progress when logging in with Facebook

kipper1177 · March 2020

I’ve been playing Candy Crush on my phone for some time now. I’ve got to level 476. I logged in through my Facebook account and I’ve dropped down to 206. Why is this????

Sukanta_Biswas · March 2020

Hi @kipper1177

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Do you check that your game is connected to the correct Facebook?

Let me know.

kipper1177 · March 2020

Yes, it’s still on level 206 but I was playing the game on my iPhone and hadn’t logged in at all. I was on level 476

Sukanta_Biswas · March 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/636730#Comment_636730

Hi @kipper1177

You have not connected to the game server after level 206 so your game progress is not fully saved.

However, you should not be disappointed, as our support team will be able to reach you at level 476 manually.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!

I hope you're back on track really soon! 😊

kipper1177 · March 2020

That’s really helpful. Thank you

Lost my progress when logging in with Facebook

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