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Facebook and Android logins
Hi. I created my CC saga account years ago and have forgotten how I set them up.
I'm logged in on Facebook using CCsaga there. There is no way to change the password that I can find there except forgot-password.
When I'm using the same account on Android, the information is the same. When I log out of Facebook on Android and attempt to log back in to create a new password it gives me the 'not linked to a King account'. IOW, when attempting to log back in to Facebook using the right user/password, it doesn't know me on CC.
It's like CC saga has another email address attached. I don't recall setting up CC saga differently on Android, I just signed into facebook and used the facebook account there (I thought). Is it possible that Androids use a different user/pw set? I don't want to create another account to set a password because I'm over level 1900 and don't want to lose the information.
What's the proper procedure for accessing (or changing a password) on an Android for a Facebook account? Thanks Gtp
Best Answers
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Hi @Gtp
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
Please check the steps HERE.
After doing this, follow the steps below.
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
If you find your issue to be the same, you should contact our Player Support.
Please email Player Support so they can restore the levels manually on your new account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
I hope you're back on track really soon!
Answers
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Hi @Gtp
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
Please check the steps HERE.
After doing this, follow the steps below.
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
If you find your issue to be the same, you should contact our Player Support.
Please email Player Support so they can restore the levels manually on your new account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
I hope you're back on track really soon!
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Thanks. Does this mean that the Android has another set of login? I thought if that was the case they might be able to tell me which email address is attached to the Android (which one would come up Linked?). If not, and the user/pw is the same for both I have no idea why the same set doesn't work once I'm logged in to facebook and then executing the game. Thanks.
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Even if you are unable to access the old account, you should not be disappointed.
Create a new Facebook or Kingdom account - Connect with game ( new account) - Your game will start from level 1.
Then follow what I have said. 😊Support team can restore the levels manually.
you can follow this picture below.
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Hi, Sukanta. I created a new account to level 1 and then contacted support asking to be relinked at my real level. They issued a boilerplate instead giving me advice about loss of connection and said I had to go back to the community if it didn't work. Any other way to get to someone who understands your advice and tries to get me reset? Thanks.
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Hi @Gtp !
To change the password on your Facebook account, is the same procedure as normal and needs to be done on Facebook.
You can use the same account on all devices and by connecting the game to that account you can get the progress synced.
Was your game saved on Facebook or a King account?
Doesn't the game connect to that account?
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Crazy - the problem seems to be that the prior account, at level 1947, can't work the password change because it doesn't know the FB email the CCsaga is running on. Heaven knows what email it thinks it's running on.How can i sync the account to FB? (as normal or connecting the account to FB)? I thought I was accessing it on apps.facebook.com on either the Android or the PC but it may not be true (certainly the original account was established on FB). Thanks for any additional information. Gary
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Crazy, naturally, now when I try to log in using FB on the prior apps.facebook account, it says it doesn't know that email on FB. From here, it looks like the entire account structure is screwed up.
Sukanta - I'm not sure how replaying will help - it sounded like they didn't even read my original email.
