Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Level 1
Hi @obour and welcome to our Community!
Please email Player Support so they can check up what happened.
Open the game on mobile and go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
If you on play on Facebook on computer then use the link in the bottom of the page. Please remember to enter the exact same email that is associated to the Facebook you play on.