Level 4846 bug?

Bruno_Matoso · March 2020

Hello, I don't know if someone else is having this problem.

I saw videos with another versions, but I play on the PC and mobile phone, and on this level, which you have several keys to get, I can get the first yellow key at the top right corner

But after that move no more keys are available in the game, the other keys remain locked, so I get stuck and can't finish the game.

Can anyone help me with this please?

Thanks!

Spinnifix · March 2020

https://youtu.be/RfOY_SRZ1Ts

https://candycrushsaga.info/level/candy_crush_saga_level_4846/

Hello and welcome I'll give you a video and help. I hope this helps you!!! Virel happiness

Bruno_Matoso · March 2020

@Spinnifix thanks, but look at my second image, I don't have any key available

José_Savelkoul · March 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/643953#Comment_643953

The video that you've posted unlocks the key topleft, it doesn't anymore at the moment. I think this is another glitch on King's end.

Spinnifix · March 2020

@Bruno_Matoso

I know, even I don't know how to play because I can't. I am happy to pass it on. The studio should take care of it. Please have some patience. Today is Sunday.

Please keep your game up to date and clear the cache. You can also avoid difficulties with this !!! Just a tip from me.

@Crazy Cat Lad

Bruno_Matoso · March 2020

@Spinnifix thanks! I will wait for an answer

Cheers!

Sukanta_Biswas · March 2020

Hi @Bruno_Matoso

Please let me know about your device, game version. Then I'll ask you to do a few troubleshooting checks.

I'm also going to check the level, if I find any issues, of course I will report the level now.

Bruno_Matoso · March 2020

Hello @Sukanta_Biswas it's happening on my laptop and mobile phone (Samsung Galaxy J3 dual sim 2017)

The version of my game is the last one (1.1720.1.0), yesterday I uninstalled and reinstalled again but nothing happened.

Sukanta_Biswas · March 2020

Thanks @Bruno_Matoso for the info.

There is no problem with the level.

Please try again 😊

Bruno_Matoso · March 2020

@Sukanta_Biswas That second key is locked, How is supposed to open it?

Sukanta_Biswas · March 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/644051#Comment_644051

Since the key is in the crystal case, so it is shown locked.If you break the crystal case, the key will be unlocked.😊

Level 4846 bug?

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